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Business Profile

Custom Framing

Petal & Stem Framed Designs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Framing.

Complaints

This profile includes complaints for Petal & Stem Framed Designs's headquarters and its corporate-owned locations. To view all corporate locations, see

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Petal & Stem Framed Designs has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/14/2022

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed my order on August 27th for a preservation for my wedding flowers, communication with ****** was great through out the process, the day after my wedding I sent my bouquet and a few days later ****** confirmed she received them. After that it was radio silence, I couldnt get ahold of her for updates, eventually Etsy refunded me, but I was out the $70 for shipping and my bouquet was gone forever. Dont not buy from this seller.

    • Initial Complaint

      Date:08/05/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired ***************************** in September of 2021 through Etsy to put together a shadow box containing my wedding flowers, handkerchief, and bouquet charm. The correspondence was great at first, and they seemed very thorough, but things started moving slower than expected. I spoke to the owner in January, and she said she had been sick and that was the cause for the delay. I have tried contacting her multiple times since and havent heard back. Both the bouquet and the handkerchief are family heirlooms, and at this point all I want is for them to be returned to me. Etsy has already refunded the cost of the shadow box, but all I care about is getting the hanker chief and charm back.

    Petal & Stem Framed Designs is NOT a BBB Accredited Business.

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