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Business Profile

Public Utility Consultants

Utility Billing Solutions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Public Utility Consultants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/21/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/31/25 a base charge of $273.00 was added to my water bill. I called Utility Billing Solutions to discuss my bill I was told they had not been able to read my meter since September and the base charge was a result of that I scheduled an appointment to repair the meter, which was completed on 2/12/25, based upon their availability. I called again to discuss the base charge which the agent said would be removed since the repair was completed. I admit there was a statement on the bill mentioning the meter issue but I never saw it until the agent mentioned it. I log in to their website and pay monthly just a couple of clicks. There is nothing eye catching about it and it also says call to avoid interruption. (See uploaded statement)This went on for 2yrs without additional notice or interruption This could have been avoided On 3/15/25, I noticed a charge for $1077..29 Called to inquire and was told it was because my meter had not been read for two years ,since 09/23 The Mgr.**** said normally the *** sends notification . Emailed *** , **** said he would check but no response yet. 3/17-Called *** asked if its normal procedure to estimate a water bill for 2yrs.? Was told no , normally after the repairs arent completed by a certain time the base charge would be applied Couldnt get a straight answer from anyone after that. How long do you wait or the time allowed given to fix the meter? No answer How was my account overlooked for 2 years? No answer What arrangements can be made.? answer -call **** at ***. Called ***- **** says *** is responsible They are giving me the run around. Im stuck with an excessive water bill. I dont want this to happen again Why arent they owning up to allowing an estimated bill for 2yrs?Why cant a payment arrangement be made or reduce the charges since they allowed estimates for 2 years. What is the policy for broken meter repairs and notification?

Utility Billing Solutions, LLC is NOT a BBB Accredited Business.

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