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Business Profile

Streaming Service

NowThatsTVPlus LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Streaming Service.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/12 I signed up for one of their plans and paid 7.99 which was removed from my card. The service worked for a few hrs then it tells me to pay again. Also this exact same thing happened in December. I have attempted to just cancel the service however it is not even allowing that. I've sent 2 emails today regarding this. I think they are scamming. In their rules it states clearly that you will have to continue to pay until service is cancelled but again, there's no cancel option that I can find anywhere. They now have 2 of my credit card information. Please help me with this matter which after reading up on them, this happens frequently. They are scamming. I want this mess cancelled and my credit cards removed to avoid further issues with them

  • Initial Complaint

    Date:01/29/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am contacting you to get my money back. I was subscribed to this app yesterday (01/28/25) and now to (01/29/25) i can't watch the app. It shows that I made the purchase and I even tried to call the number they have on the app if there is a problem. The number is always busy so I am writing on here to get my money back. I don't want to troubleshoot or talk to somebody about what happened I just want my money back.

  • Initial Complaint

    Date:12/07/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December of 2023, my debit card began to be charged for this service. My card was hacked and I got a new card in January 2024. This card started getting charged for the service. I have tried to get this resolved thru my bank. No luck. I have emailed and called and can not get it resolved.

  • Initial Complaint

    Date:08/25/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Now that's tv app keep taking money out of my account. literally charge me a full month subscription price once a week and they have been doing this since feb 2024

  • Initial Complaint

    Date:07/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When you ****** ******************************* justuseapp has my cell number listed for contact. I don't know these people or have anything to do with there company besides being subscribed. And I keep getting harassment phones calls stating that they stole people money be from subscriptions. I want an explanation on where and why did they put my number on ****** for a now that's tv customer service support contact on there website. And I want my number tooken down immediately. Number two. Nowthatstvplus has been taking money from my account almost $100 for subscriptions within the past 3 months and I still can't watch the how's. Which is fraud. Because it says it's only $5 a month. 3 months would only be $15. Not $100. If I don't get my money back I will see this company in court very soon

  • Initial Complaint

    Date:06/17/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to this tv provider and had no issues until they updated their services in January of 2024 and a lot of users had issues being able to access their accounts. When I tried to access my account that was paid for already, it made me resubscribe again Eventhough I had already paid. I just noticed that doing so double charged me each month. I send emails and spoke to someone at their facility and they told me they would not issue me a refund because I should have noticed in January when everyone else was calling in with the same issues and they already fixed the people who called but their was nothing they could do for me.

  • Initial Complaint

    Date:03/19/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please reference the below email threads:[Sent March 19th, 2024 at 5:51pm to ************************************* Please cancel subscription effective immediately. Thank you, *****************************.[Sent February 21st, 2024 at 7:31am to ********************* Good morning, In short, I wish to cancel my subscription effective January 29th, 2024. Please provide confirmation that my subscription and any future payments have been cancelled as well. Thank you, *****************************.[Sent February 16th, 2024 at 10:04am] Good morning, Please reference the below email threads I've sent in regards to a resolution. In short, I wish to cancel my subscription effective January 29th, 2024. Thank you, *****************************.[Sent: February 12th, 2024 to ************************************ and ******************* On January 29th, 2024, my Now That's ** subscription account was locked/deleted and I was prompted to resubscribe to the new, Now That's ** Plus, without my knowledge or consent. I have reached out to the company a total of three times for a resolution. As of today, I've heard no response nor am I able to access my former account or view the content in which I paid for during this billing cycle. As of today, February 12th, 2024, I am requesting my account to be officially canceled. Therefore any future payments should cease effective immediately, and my prior subscription due on the 19th of every month should also cease effective immediately. Thank you, *****************************.[Sent: February 5th, 2024 at 8:01pm] I am writing regarding my Now That's ** subscription account. I currently do not have access to the original account I signed up for on November 19th, 2023. On January 29th, 2024, 10 days after my monthly subscription deducted, was my Now That's ** subscription account locked and services terminated without my prior knowledge or consent. As of February 5th, 2024, I still do not have access to the Now That's ** shows I paid to view through at least February 18th, 2024, when the current billing cycle is over. In summary, due to changes in the Now That's ** Network, I am neither able to access my prior billing and account information, nor view any available content; yet I am being prompted to subscribe all over again. I am requesting a resolution to this issue as well as a refund for services not rendered/received. Thank you, *****************************.[Sent: February 4th 2024] Good afternoon, I am writing to inform you that I am unable to access my Now That's ** subscription. The previous password reset links are no longer valid. Furthermore, my subscription comes out on the 19th of every month. On Jan 29th, 10 days after my payment was deducted, my account was locked. As of today, February 4th, 2024, I am still unable to access my account and instead am being prompted to pay for a new subscription to Now That's ** Plus. I am requesting a refund due to services not rendered/received. Thank you, *****************************.

  • Initial Complaint

    Date:02/06/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started a monthly subscription for $5.99 in December 2023. Since that date, I have been charged $5.99 five times. I have paid a total of $29.99 and I only had an account for December 2023 and January ****. They charged my twice in December, twice in January and once more on Feb 5, ****. Moreover, when I login to my account and attempt to watch any new episodes, they are requiring an additional $5.99 to watch the episode. They do not explain what my subscription costs cover and they did not inform that terms have changed. This is wrong on so many levels. I paid a monthly fee and the only programs I can watch are the old ones I've already seen?? In addition to that, they charged me twice each month! I'm very disappointed.

  • Initial Complaint

    Date:02/02/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My problem is that I have been reaching out to their support team for three days now trying to resolve an issue dealing with my account my email is incorrect and I cannot access my account. It is unprofessional and disrespectful that no one has reached out to me to provide any help.

  • Initial Complaint

    Date:01/29/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1 year subscription was paid for on 12/09/23 for $71.88. On 01/29/2024, I saw the app locked me out. I signed in, and saw the company was trying to make me pay additional charges when the subscription was already covered for the year. No one from support is responding to multiple people with the same issue. I am requesting a prorated refund as I do not deal with businesses that are unresponsive, and seem comfortable with not fulfilling their obligations.

NowThatsTVPlus LLC is NOT a BBB Accredited Business.

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