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Business Profile

Fence Contractors

Ace Fence Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/19/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have contract to build a fence from Jan 21 2023 and made a down payment $6,075 of $10,125 total cost. Have had multiple calls, text messages to build fence, but he never did. Promised multiple times to come out and build the fence within 2 week periods, but it never happened. Tried to negotiate to get money back, but settled on just delivering the fence material. He never delivered the material.

  • Initial Complaint

    Date:10/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid a deposit for fence install in February 2023. Was told numerous times that they would be out to install the fence. Lots of excuses- the rain, hospitalized, truck was stolen. It is now 8 months later- with nice weather. Holes were dug on property but no posts installed. Was told the materials would be brought the next day. Did not return to finish. Multiple calls and texts to business with no response. Request sent for full refund or materials to be brought to residence. No response.

    Customer Answer

    Date: 10/11/2023

    ***** ******* ****** and *** *****

    Ace Fence Company

    *** ****** **

    ************ ** *****

    Customer Answer

    Date: 10/12/2023

    This information is not showing in the compliant:

    Date problem occurred: 10.11.23      Date complained: 10.11.23  Purchase date: 02.21.23     Salesperson:  ***** *** *** ******

    Product:  Fence- parts & labor

    Purchase price:  $3500

    Payment: $3000

    Disputed amount: $3000

     

Ace Fence Company is NOT a BBB Accredited Business.

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