Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
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Initial Complaint
Date:10/01/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I dropped my car off on August 26th Monday. They called me that day and I told them I wanted the transmission guy to look at because it was having shifting problems going into gear and at 20 to 40mph. **** I believe said it didn't sound like a transmission problem. They had my car for 2 days and didn't look at it until the second day. I told him I was not worried about the o2 sensor code that it was going to read. They already diagnosed that 6 months ago. Since there was no code popping up they said they couldn't find nothing wrong with the car and that it was not doing what I said it was doing. When 5 people over the weekend heared it and drove it. It did it when I drove it there and left. He said it was hard shifting because of high millage. All he was worried about was getting money for me to fix the o2 sensor. I told him no about 3 times. He wasn't worried about fixing the problem I was actually having. I got the car Wednesday and it was still doing it but he told me it was just old. By Thursday night it would barely go anywhere at 20 mph having gear shifting problems. I called Friday and he wouldn't even look at it. He said since it popped up with a code that it was a new problem and sounds like the transmission. I told him no it is not it just got worse. He told me that I needed to take it where I got the transmission. He didn't diagnose my problem and I want my diagnose fee of around 100 back. They didn't want to diagnose the problem because it wasn't showing a code. I requested the owner to contact me and he never did. This is not good business.
Business Response
Date: 10/11/2024
Dear BBB,
We had *** ******** **** **** ****** at our shop for approx. 2 days and never duplicated any shifting complaints. We had our most experienced transmission technician looking at her car. Intermittent problems are difficult to diagnose and we don't like prematurely diagnosing a problem if we don't see it. We understand she is frustrated and may have experienced shifting problems before and after she came to our shop. The comments about getting money for repairing her O2 sensor problem are not correct. We simply noted her car had O2 sensor problems the only two times she has brought her vehicle in for service. We are willing to give her a refund for good customer relations and to confirm we are not after her money. Our job is to repair vehicle problems and treat our customers fairly. We pay our technicians for the time they have checking and test driving vehicles whether or not they duplicate the customer's complaint, but to prove to **** ****** we treat our customers fairly, we will mail her a refund check for $93.84. But for the record, if she returns for us to check this problem again, there will be a charge for the inspection time, since the time and skills of our employees are valuable too. If she did have transmission repairs at another shop recently, it would make good sense for *** ****** to return there for possible assistance.
Sincerely,
**** ** ******, Co-Owner
Customer Answer
Date: 10/16/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,******* ******
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