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Business Profile

Custom Shirts

Getshirtz

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Shirts.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a t-shirt and onesie for my son for Father's day. Paid $49.90. Have not received the merchandise nor the refund that I asked for. I asked for a refund because the product was never even shipped. They sent me a shipping confirmation that was just saying a label was created, it never went anywhere.

  • Initial Complaint

    Date:11/28/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June of 2021 I purchased and received a t-shirt from Getshirtz using my **** card for $20.21. Later that month, they hit my card again for a $1.00 charge that I missed seeing. Since then, every month from July of 2021 until present day that have charged my account $9.95. I just recently discovered the charges as I don't go over my statements with a fine tooth comb. Won't do that anymore. I have disputed the charges with my bank but they said until or unless I can get a hold of the merchant to unauthorize the charges, I will have to dispute the charge every month. This is ridiculous and a scam. I have tried contacting Getshirtz several times. The phone number posted on their website is no longer in service. I have seen on line where the BBB was able to assist others who have fallen prey to this scam. Any help you can give me would be greatly appreciated. I would like a full refund from them for $159.00.

  • Initial Complaint

    Date:08/12/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a T-shirt from this company on August 1, 2022. It was a Masonic Ohio - Black Short Sleeved Tee-3X. We paid $22.52 on Order No. ******. We were immediately disappointed when we saw that the T-shirt itself looked like cheap material and the printing on the front of the shirt was not centered. It was printed to the right of center. The print itself looked like a cheap decal, not what I saw on their website and it was miscolored, the flag should be red, white, and blue, not red, gray, and a very dull blue. The next day I got what information I could get on the company and tried to contact them. They did not list a phone number on any of the information so I couldn't call. I left a message for them on their ******** page. It's promised that they would get back with you by or before 24 hours. By next day I not been contacted. I then proceeded to email them with the complaint, still no response. I then left a message on their help line (******************). I received an email from them acknowledging that they received my request #***** and it is being reviewed. My first complaint went to them on Monday the 8th with no response until today and I know it shouldn't take long to review. I will send their T-shirt back to them if need be. Then they can see the problems with it. I don't trust that they will refund me since I had a hard time contacting them. They need a WORKING phone number! I don't know of many companies that don't have a phone number. I would upload a pic of the shirt they advertised and a pic of the actual shirt but I am not tech savvy. I can take pics on my phone but I'm not sure how to transfer them to you. I'm just upset because no one contacted me within their promised 24 hours. The shirt itself tells the tale. Thank you very much and I look forward to a response from you.

    Business Response

    Date: 08/23/2022

    I’ve submitted request for a full refund to accounting on 8/23/22. Please allow 1-3 days for submission. 

Getshirtz is NOT a BBB Accredited Business.

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