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Business Profile

Internet Providers

Vyve Broadband

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 4 Customer Reviews

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Review Details

  • Stacie Z

    Date: 12/10/2024

    Stacie Z

    Date: 12/10/2024

    Vyve is only issuing a partial refund to customers who had service outages citing because it was an unforeseen event. Who wants to pay for services they did not receive???? **** is responsible for maintaining service NOT the customer. Electric, phone company did not do this. Isnt this illegal????

    Vyve Broadband

    Date: 12/23/2024

    We appreciate you taking the time to leave a review. On 12/23 our Support Specialists spoke to you over the phone. We discussed the Hurricane compensations being provided. You may visit our website at **************************** for additional billing details. 

    Thank you for allowing us to review your concerns further.

    Vyve Broadband 

  • M. A.

    Date: 11/22/2024

    M. A.

    Date: 11/22/2024

    Service went out 9/27 due to Hurricane ******. Rec'd bill on 10/3, for the full amount. I called about being billed for a whole months service when we only received a partial month of service. **************** assured (recorded) me the bill would be prorated on the next bill. Only had service for 6 days in Oct and rec'd another full bill.If I send you a bill for a service not provided it's a crime

    Vyve Broadband

    Date: 11/29/2024

    Thank you for taking the time to leave a review. Your feedback is appreciated and we are happy to address any specific concerns you may have. Our Support Specialists attempt to reach you by phone. An email was sent regarding additional compensation information.

    We are prioritizing solutions that we hope will provide you with more value as your service resumes.

    Regards,
    Vyve Broadband

    M. A.

    Date: 11/30/2024

    I have responded to your email with my phone number but have not received a direct response by email nor a phone call since confirming my phone number on 11/29/24 at 12:45pm.

  • Victoria T

    Date: 10/30/2024

    I would not suggest using vyve broadband thier service goes out then they make it to where you can't talk to someone ..Horrible customer service,and horrible service all together

  • Wesley A

    Date: 08/06/2024

    Vyve broadband is absolutely horrific to deal with. Do not use them. We have had constant internet outages and we have been met with unhelpful customer services and technicians. We recently had a tech come to our house and replace our modem. The WiFi completely stopped working and found out the that the tech sheared our internet cable. Between the horrible product and terrible service, I would give them 0 stars if possible.

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