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Business Profile

Bowling

Pin Strikes

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a birthday party on 01/16 for 02/08 for 4:30pm-7pm, I called on 01/22 to cancel the party and asked for my deposit. I was told I that i could receive my deposit, within 48hours of canceling. I was transfer to a manager whom stated that i couldn't get my deposit back, and i asked why? The party is not until 02/08. I called 3 weeks ahead of time to cancel and expects to receive my deposit back. She stated we don't give refunds. It has to be store credit. I stated to her i don't need a store credit, i need my deposit back. This is more than enough notice. She stated we can move the party to another date and time. I stated to her this is 3 weeks in advance that I'm canceling a party. I never signed a agreement or receive an agreement by email stated, once you pay your deposit, you cant get it back. The notices is 3 weeks in advance and i want my deposit back.

  • Initial Complaint

    Date:12/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Extremely unprofessional is all I have to say. Two months ago, I booked the *** room for my son's birthday to take place on December 9 at 1:30. I arrived an hour early to make sure the room was ready. I check in and I'm advised that I never booked the *** room and that I booked a birthday package. I booked the room with ******************************* and the staff called him on the phone. He claimed he didn't remember booking the room and that he never told me it was the *** room. I ask for his supervisor who is a tall black female who kept cutting me off as I attempted to explain the situation to her. This woman does not need to be a manger. She is unprofessional and ********* is incompetent. He simply lied!!!! I look in the room and it's filled with decorations for someone else's party. I'm pretty they double booked the room and did not want to take the blame for the error. At a minimum, they should have provided some sort of compensation for the inconvenience or misinformation. I will never visit this establishment again. Poor customer service, poor management.

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