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Business Profile

Exercise and Wellness

Workout Anytime

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise and Wellness.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent the attached email to ************************************** on 06/21/23 @ 2:29pm; I never received a response from Workout Anytime until on 07/18/23 at 10:29am from someone by the name of ********* said they she would not honor the cancellation until the balance was paid in full. I joined Workout Anytime on 05/04/2023 and called the gym (Workout Anytime) on 05/30/23 to cancel services. I entered Workout Anytime for service 5 times between 05/04/23-05/30/23. When I called on 06/21/23 I had not utilized the gym membership for nearly over a month.Workout Anytime is an awful gym and refuses to honor customer cancellations.Good afternoon, ****,I was given your contact info by your corporate office and wanted to speak with you about my canceled membership. I went to your facility on 05/04/23 to start a new membership, and on 05/30/23 I called the gym to cancel my membership due to my grandfather being severely ill and I relocated to another state and no longer needed the membership. After speaking with one of your team members yesterday, I was told an email went sent out to my email address on 05/30, to follow steps to cancel my gym membership. Im not denying this was explained to me back on 05/04 when I initially called the gym to cancel my membership, but due to the severity of my grandfather illness my mind was going 100 miles per hour. I was charged $32.24 on 06/04, which I figured since I did not cancel within the appropriate timeframe I would be billed, until I received another alert this week from my bank for the amount of $52.68 from Workout Anytime which was declined. Im not asking to ******* break any rules, I wanted to reach out to you, to hear my situation and to see if anything can be done due to the unforeseen circumstances.Agreement # **********

Workout Anytime is NOT a BBB Accredited Business.

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