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Business Profile

Hotels

Stay Inn & Suites Stockbridge

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/17/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date:3/16/2023 We had to get a room for the night because our apartment had flooded. We got a room here and went up to the room to find it nasty and dirty. We pulled back The sheets to check the bedding and it was dirty and had stuff all in the bed. We went to ask for a refund because the room was unfit to stay in . She refused us a refund because we checked the bedding. Now were forced to stay in a dirty hotel room because they refused to return our money! They did change our room but its still just as dirty and nasty. They said we deal with it or leave .

    Business Response

    Date: 05/01/2023

    The complaint you mailed to ** in regards to a customer named ************************* is most likely a error in identifying the proper hotel establishment.  We have no current or past record of this individual ever staying at our facility, Stay Inn & Suites located  at ************************    Please close out this complaint and reverse any adverse ratings or comments made against our hotel.
     
    Best Regards, *********************
    General Manager, Stay Inn Stockbridge.

    Customer Answer

    Date: 05/01/2023

    I stayed with my fianc and they took both our names . His name is ******************* thats who the room was originally under. 

    Business Response

    Date: 05/15/2023

    We will not be issuing any refunds for the customer mentioned in the complaint.  Our rooms are not "nasty and dirty" nor are they unfit to stay inn.  We offer a economical rate for a very clean and nice room.  The customer desires a four to five star accommodation on a budget rate.  We don't receive complaints on our rooms, I don't know what the customers financial situation for them to make a false complaint. We did accommodate the customer and are rightfully owed  the money.  Furthermore they came straight to the BBB to file a complaint, most people would contact the hotel and speak to management to figure out the solution.  These individuals did not even attempt that, as I have no past knowledge of the situation or the guest in question.

    Respectfully *********************
    General Manager, Stay Inn Stockbridge

Stay Inn & Suites Stockbridge is NOT a BBB Accredited Business.

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