We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Private Schools

SMITH Academy of Excellence

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Private Schools.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have requested to see my sons schoolwork around or about November 12, 2023. I was told by Ms. ****** that will be no problem, that I could come in on my lunch break or after school and be able to do so. The next discussion we had was to have an *** meeting and sit down and go over everything. I agree the *** meeting took place on December 15, still did not see but 2 pg!His work shown currently not being taught nowhere near this last school. On December 20, 2023 we were allowed to take our children's binders home for end of semester. However, once I reviewed it, I seen the following in the months of:September 2023 shows no work, October 2023 shows no work, November 15th a couple of days of little work, a group project unfinished, empty math pages, and finally December 2023 no work shown at all. The Prodigy online was not shown, nor able to access accomplished work online. I can only go by the facts, and what was shown to me, which was my son has not been taught while at the school. I only asked for evidence which was presented to me in the binder. It also did not help that the two qualified, degree holding teachers on staff was not paid and they left!As a parent, I feel extremely upset, and not respect as a parent who is concerned about my son's education. I work extremely hard and I am willing to ensure my son is getting the best in his education.The request to see my sons work should've been automatic with no problem. I should not be made to jump hoops and come during winter break to receive his work ! Which ************************* ghost me and never came! It should be automatically in his binder. The binder is proof that you have done your part as educators.The other fact that one of the staff members on the first day of school share that they were living out of their car with their dog and was recently evicted from their motel room. It took me back, because I thought that was something they should've been kept to themselves.

SMITH Academy of Excellence is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.