We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Air Conditioning Contractors

Reggie The Plumber

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/22/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 10, 2022, ***** from Reggie the Plumber (RTP) came out to my home and gave me a detailed account of the water issue I was having in my front yard. There was a service fee of $85 dollars to be applied toward total cost of repair should I decide to have RTP do the work. I chose to go with them and scheduled a date of May 31, 2022 to have - yard trenched and replaced the water service line from meter to the house w/new ball valve. The total cost of this job was $2000 dollars which I wrote a check out for. It wasn't until I received the invoice in an email that I realized, I wasn't given credit for the initial $85 dollars. June 1, 2022, I call Reggie the Plumber and spoke with a women by the name of *******. I told ******* about the $85 dollars mishap and asked about using it for credit toward a future project with my Hose ****. She did not think the owner Reggie would have a problem with this request but had to confirm with him first and get back to me. ******* call me back the next day, June 2, 2022 and left a voice message stating RTP would apply the $85 dollars toward the next job I have them do for me. Meantime, another issue arose surrounding a Storm Drain in my yard unrelated to work RTP performed ( 6 months later, I am happy with work RTP did and have nothing to complain about there). On Sept. 26, 2022 I reached out to Reggie the Plumber concerning this storm drain issue and spoke with a son of Reggie' who recommend I call his dad. Sept. 27th I called and spoke with Reggie. I asked if RTP could come out, visually inspect ONLY and give me a printed copy of their recommendation to clear $85 credit owed to me. He said, yes but after calling and speaking with him 3 times, the last being Oct. 19th, there's still been no effort to honor this credit.At this time, my trust of Reggie's word has been broken and I prefer to receive the $85 credit via secured check.

Reggie The Plumber is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.