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Business Profile

Auto Services

MMC Automotives, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car in to get a new engine in Nov 2023. My car sat for months without being looked at even though there were several calls inquiring about updates in the work. They were paid by Silver Rock for the repairs and even had the engine sitting in their garage for months and still did not work on the car. Every phone call they said they are working on it and it should be done soon, or there was always some excuse as to why the work had not been completed. At one point, an employee stated that because Silver Rock does not pay that much, they were taking other vehicles first because they could charge more. I have lo-**** on the car so I could see when the car was moved. That is how I knew when the work was actually started. It took 5 months to get the engine in the car and returned, but the check engine light came on. All they did was remove the code and told me if it comes on again, get the code read, and then they will see what the issue is. I found a week later that the lower motor mounts were not bolted in all the way and they never reconnected the a/c line. Do not go to this business. I will be reporting this place to ***********, and anywhere else we need to. They are unprofessional and a rip off.

  • Initial Complaint

    Date:02/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took my vehicle to ************** in August of 2023. Had a catalytic converter replaced and paid approximately $850.00 more or less. My check engine light is still on til this day. I took it back and **** has been giving me the run around. **** has not honored their warranty which states parts and labor has a warranty for 12 months or 12,0000 miles. I have not reached or exceeded either. This issue has been going on too long. I want MMC to give me my money back or honor their warranty and make this matter right, at no additional cost to me.

  • Initial Complaint

    Date:07/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date: 5/5/2022 Manager told me to bring in car to fix drivers side window- would not go up/down.Waited from approx.8:30 AM to almost 3:30 PM 9 car door had been disassembled (had not received part). He put door back together with cardboard paper in window. He damaged my door inside and did not tell me. When I discovered the damage called and returned to MMC. He apologized and said window and damaged door would be repaired 5/6/2022. Returned 5/6/2022 waited and he claimed part ordered for window was defective. Manager said all would be resolved 5/18/2022, never happened. I have been by MMC and called many times and nothing has been resolved. It has been almost three months. This why I am asking for your assistance.

MMC Automotives, LLC is NOT a BBB Accredited Business.

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