Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a ** from Eight Virtues on 02/19/23.***** is the guy building the **.He shipped it **** The ** was damaged during shipping.***** agreed to pay for a computer tech to come to my house to see what the problem was. A tech from ***** *************************** came out. The tech determined the problem was the *** heat sink. The tech said it should be replaced. ***** did not pay for the tech from ***** ***************************.I received a letter from a debt collector. See file Debt Collector.pdf.He did finally pay ***** ***************************.***** said he would pay to have the *** heat sink fixed. See email 1 Do the replacement.pdf.Then he wanted photos so he could determine what needed to be done to fix my **.See email 2 Requested a photo of it so I can determine how to repair.pdf.Then he said he would not fix my **. See email 3 Won't replace *** heat sink and ** won't boot.pdf My ** will not boot and ***** will not fix it. The ** has never worked.

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a ** from Eight Virtues on 02/19/23.***** is the guy building the **.He shipped it **** The ** was damaged during shipping.You could tell the ** had been dropped during shipping.I want it replace and file a complaint with ****USP damaged the ** they should pay to replace it.***** did not want to do this. I assume the ** was insured but I do not know if it was insured or not. He told me to ship it back and he would fix it. It cost mt $108 to ship it back.He said he fixed it. He shipped back to me **** You could tell the ** had been dropped many time in shipping. The ** was damaged again while being shipped. I do not want to pay $2,713.00 for a ** that has been damaged twice while being shipped. If you buy a new **,you should be able to pulg it in a it should work with no problems.

  Business Response

  Date: 09/10/2023

  The customer's ** was shipped to him. It appeared to work initially, then the customer reported that he was experiencing problems. The customer returned the ** to us for repair as instructed. A hard drive appeared to be damaged due to carrier mishandling. The computer was repaired and re-shipped to the customer. Upon receipt of the ** the customer reported that it would not boot. We contacted a local computer repair shop and provided the customer with their information (*****************************., ****************** *************, *******, ** *****) and instructed him to take the ** there for diagnostics and repair. The customer complied. The repair shop examined and performed diagnostics on the ** and reported that the computer showed no visible signs of damage and booted and logged in successfully. To ensure the ** was being set up correctly by the customer and was in fact working properly, we offered to have the repair shop bring the ** to the customer's house, connect it, and test it in front of him. On 08/23/2023 the customer was sent an email containing the following message:

  ---

  Hi ****,
  

  Your ** is still under warranty and so can be fixed if/whenever anything goes wrong, but it's past the return period. I spoke with the tech who inspected your machine at ************************ and he said it showed no signs of physical damage, booted and logged in, and that he ran diagnostics which showed no hardware issues. So whatever issues may be occurring could be due to how it was connected, including any peripherals. The tech at ************************ can bring the ** to your house, connect everything, and make sure it works properly. Just be sure that if you have any peripherals like printers, USB hubs, etc., that the tech connects them all to make sure everything works.
  

  You can reach ************************ at ************ to schedule a date and time for them to set up the **, or you can let me know what dates and times would be good and I can schedule an appointment for you. If you schedule the appointment yourself, please let them know to bill me--not you--for the installation service.
  

  *****

  ---

  The customer has not replied to that email. We are currently awaiting a response in order to determine the next course of action. The relevant email thread has been attached in PDF format.

  Return period information is stated on our website here: ******************************************* The text relevant to the return period is as follows:

  ---

  Once your desktop has been delivered there is a seven day return period during which you may initiate a return in order to receive a refund. While the warranty for repairs still applies, no returns will be accepted after the seven day return period has expired.

  ---

  It appears that despite fulfilling our obligations to ensure the ** works properly per the warranty, the customer is impeding that process and requesting a return/refund outside the scope of our return/refund policy.

  Customer Answer

  Date: 09/11/2023

   
  Complaint: 20531567
  
  I am rejecting this response because:
  When I took the ** to the repair shop I told them
  I wanted all the hardware tested.  He said he could not do that
  it would take to much time.  He need the problem to happen first.
  There is noway he could of logged in to my **.  He does not have my password.
  They think it's my mouse/keyboard...  Everything is
  new and works with my current **.  If they bring the ** to my house
  to test it I will miss work.  I work as a contractor and bill $80 an hours.  If the guy is here only 3 hours I'm out $240.  I already spent $108 to ship it back.  I ordered the ** in Febuary. It's Sepetember and I still do not have a working **. This is a shipping problem.  I should not have to pay for a ** damaged during shopping twice.   I ask for a signature for delivery the second time it was shipped.  ***** did not do that.  If I would had to sign for the package,  I would of refused and told *** to take it back.  Nobody would of accepted a package in that condition that contains a $2,700 **.
  I have alreads wasted way to much time on this.
  Sincerely,
  
  *************************