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Business Profile

Exercise Programs

Planet Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to cancel my membership as I moved from my address back in April. I tried blocking Planet Fitness from my card, but they have ACH/auto payments that keep coming out of my account under "**********************" and "Planet ******** Fees" I have tried to get them to reimburse me and cancel my account a few times with no resolve. I have let them know I can't afford to physically go in and cancel, but that's the only option. Here are the fees I'd like to be reimbursed for:Charges for Planet ******** Fees:9/30 - $49 9/16 - $25.05 8/17 - $25.05 7/17 - $25.05 6/17 - $25.05 Charges for Planet Fitness:6/5 - $15 5/21 - $25.05 4/23 - $40.05 4/3 - $40.05 I have attached two images I have taken from my CashApp account below. I would like a full refund for these fees.

  • Initial Complaint

    Date:10/18/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    $15 fees was charged to my credit card instead of charging the membership ship. This is not honest way of doing business.

  • Initial Complaint

    Date:03/17/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A business in 2023 tells customers you have to cancel in-person or, and this is somehow not a joke, "write a letter asking for cancellation". The fact that you can sign up online, but not cancel online, works blatantly against the consumer and is bad business. Planet Fitness is a joke, just cancel my membership already because I asked. Why do I have to write a letter or show up? I didn't have to do either of those things to sign up. It's almost like....Planet Fitness wants to keep getting people's money!

Planet Fitness is NOT a BBB Accredited Business.

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