We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pizza

Domino's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Domino's offers an emergency pizza if ordered online. I placed my order online but never received my pizza. When I contacted customer service they told me I placed my order for a future time on that day which didn't qualify me for the emergency pizza. No where on the app or the commercials does it state that. I've emailed them several times after that with no response back.

  • Initial Complaint

    Date:06/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Waited 45 minutes for a pizza. Called Domino's to see what the hold up was. Got a very very rude lady she said well we are behind. I said well don't you think 45 minutes is a long time to wait on a pizza ? She was like well we can't help it. I said who's the manager she said *** then slapped me on hold. The some man "***" answered said we are short staffed that's why we are behind. I told him that's way too long to wait for a pizza and he was like yeah. I said you could at least apologize. He said oh well then sorry. That was it! Rude! This is the second time I've had really crappy pizza and service from this store. Something needs to be done.

  • Initial Complaint

    Date:01/16/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pizza and some tots, and they were burned. I filed a complaint through the Domino's site and they gave me a reference number and basically said here you are here's your reference number now you can deal with it. That's it never heard anything else never heard back from anybody have no idea what I'm supposed to do with this complaint number the lack of information here is really pretty poor

  • Initial Complaint

    Date:07/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 12, 2023, I purchased a medium pizza and chicken spinach ******* from the build your own promotion. The pasta had no ******* sauce, an extremely light sprinkle of cheese, a few chunks of seasoned chicken, a sprinkle of spinach on one side of the pan and both browned and burned edges of the pan. I had called this business and an unknown male conversed with me briefly about two minutes and he offered to replace it before placing me on hold as he spoke to someone simultaneously. Then after the hold came on either the same male or another male with a negative attitude telling me, "ma'am, I already talked to your son...you can try something safe if you're a picky eater...it's weighed." I mentioned twice that the pasta was dry, short of chicken, spinach, cheese and the ******* sauce. How is it ******* without ******* sauce? This emotional male suggested that I call the dominos corporate customer service number from where will come no solution. I barely touched this item, so it's not like I'm trying to scam this business. I want my money back, and if the poorly made pasta is wanted, it's available.

Domino's is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.