We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Veterinarian

MainStreet Veterinarians of Stone Mountain

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Veterinarian.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Caroline E

    Date: 08/09/2022

    Caroline E

    Date: 08/09/2022

    Unprofessional Staff and price gauging for pet services. I was taking the my dog there for a few years. The past two months I received unprofessional services from office staff. I took my dog to have **** gland surgery. I paid $900 I paid Two more visits to have his **** glands cleaned. On the second visit I was Told the **** glands were cleared. I take my dog back for grooming every three weeks to avoid this happening again and I check him in for a grooming service. They provided me a **** before my dog receive service with a service the Vet told me was cleared. Why provide me with an estimated **** to show a charge that *** not be needed just for me to pick up my dog and you still charge me claiming he needed the service. I spoke With ****** today to address my concerns, she was not helpful at all. I asked To speak to the VET AND SHE TOLD ME NO Now as a consumer I feel I have A right to but I was Told by ****** I could Not. Then when I explained that I will File a complaint she said I never said that. I feel disrespected and taking advantage of.

    MainStreet Veterinarians of Stone Mountain

    Date: 08/11/2022

    When explaining the **** glands issue to this client, we told her that there are times when the **** glands become full, impacted, or infected. Impacted or diseased **** glands can be painful, so its important to express them if needed. We include the fee in our estimates (all signed previous to service). If not needed, the service is not performed. We understand that it is a difficult concept to grasp. It is obvious that this client does not understand.One does not stay in a successful business practice for this long if one is not honest and fair with our clients. Good luck.

MainStreet Veterinarians of Stone Mountain is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.