We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bath Supplies

Aquatica USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bath Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a spa from Aquatica on 9/19/24. They built it out of country and when it was finally done it arrived the first week of November (approx 11/8/24). Upon arrival the touch panel was programmed in another language and would not convert to English. Upon trying to turn it on, the unit would either circulate the water or heat it but not both. Every time we would try to do both, the touch screen would shut down and not function. In addition, we were missing head rests that we paid extra for. We called and emailed the company which they ordered us a new touch screen promising it to be delivered in English and to send the head rests too. While we were waiting for the headrests and new touch screen to be delivered, we needed to keep the water circulating so it wouldnt freeze in the cold months. The motor short circuited and shut down. We advised them that the motor went out. They said they would send us a new one. Once it finally arrived, we had to find and pay for our own spa *** because they didnt have anyone to come service our warrantied product. The *** came out and said they sent the wrong motor. He didnt install the new touchscreen either since it he didnt have a motor to install to make it work. We informed the company and while the sales *** has been nice saying he is on it we havent received anything. The new motor was promised to be here last Monday 2/3/25. It still hasnt come and the sales *** says he is working on it. We do not have much faith. We have spent over $40,000 on this unit and it has never worked since delivery the first week of November. We are now rounding 4 months of a broken unit with no repair insight and out a considerable amount of money and we are paying interest on our payments. I just want my money back at this point because they seem to not be able to send parts or service it under warranty.

Aquatica USA is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.