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Business Profile

Burglar Alarm Systems

Alarm Guard Security Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Burglar Alarm Systems.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ALARM GUARD SECURITY SERVICES LLC was hired to install an ADT system at my rental property. After receiving full payment of $988, the installation was only partially completed before installer **************** vanished for two months. Despite numerous attempts to contact Cairo and company representative ******************************* there was no response. System issues, including a malfunctioning door sensor, went unaddressed. ADT, who I mistakenly believed was affiliated with the **** was also unable to contact the company for two months. The phone numbers that ADT had for this *** either would direct the call to a phone that is disconnected or to a voicemail that is always full and is unable to record any new messages. This lack of response resulted in a system failure during a property vandalism, leaving me without crucial evidence. The *** eventually offered a refund while continuing to deny system issues. This company's negligence, incompetence, and deceptive practices are unacceptable.

  • Initial Complaint

    Date:02/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ADT equipment was installed by technician, but it did not work. I was charged for the installation and Im being billed every month even though I do not have a functioning system. I have been in communication with the company for several months and they continue to claim they will resolve the problem. After 7 months, the problem is still ongoing and the company continues to bill me. They have not refunded my money nor resolved any issues. They claim my system cannot be made to work because my home is not in a functional area.

    Business Response

    Date: 02/21/2024

    The customer entered into a contract with the following company who handled the sale and installation of the system.

    Alarm guard Security Services LLC
    5952 *************
    **********, ** 30518-8187
    ************

Alarm Guard Security Services LLC is NOT a BBB Accredited Business.

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