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Business Profile

Dentist

Sugar Hill Corners Dentistry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/16/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sugarhill corners dentistry advertised teeth cleaning for $65 on their website.I called to make an appointment and was told the fee was $99 however they would honor the advertised price and I would be charged $65.I went for the cleaning and they would not honor the $65 and charged $99 despite showing them a letter from the *** that all advertised prices should be honored.I paid and told them I would be making a complaint.I left a copy of the letter for ************************* the office manager and the husband of the dentist practicing there

    Business Response

    Date: 03/09/2023

    Good Afternoon,
     
    This is in reference with case ID: ********
    Attached are the documents needed that prove the service provided to the patient.
    Best regards,
     
    *************************
     
    --
    Sugar Hill Corners Dentistry
    WHERE EVERYBODY SMILES...
     
    **************
    5885 ******* Hwy NE
    Suite 104-105
    Sugar Hill, ** 30518

    Customer Answer

    Date: 03/09/2023

     
    Complaint: 19402659

    I am rejecting this response because;THE DOCUMENT PROVIDED SHOWS THAT THE ADVERTISED PRICE IS OF $65,this document was also provided to the company.

    i an enclosing both documents provided to the company stating that it is illegal to bait and switch.

     I am not satisfied with this response and want a full refund. I have initiated a complaint with the costumer protection ********** of Georgia and the federal trade commission.

    Sincerely,

    ***********************

Sugar Hill Corners Dentistry is NOT a BBB Accredited Business.

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