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Business Profile

Pool Equipment

CaliMar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 30, 2022 I purchased a Calimar ********-3Y salt cell for my pool, which included a 3 yr warranty. Last week, April 2024 the cell experienced a circuit shortage which cannot be repaired. Took it to the local ************* to have the cell tested and it indeed did fail. Attached will be the invoice. Order #********. I called the supply store where I made the purchase, they told me to e-mail Calimar directly, which I did. No response. After a few days I left a phone message, no response. I sent a second e-mail two days later, still no response. I can only surmise Calimar has no intention of standing behind their warranty. I feel like this is fraud.

  • Initial Complaint

    Date:10/31/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased salt water Chlorinator (*********). It hasn’t worked properly since I purchased it. They never ever answer their phones and only contact you by email.
    After going back and forth on line with their Technician, the unit still does not work properly. During the month of October I called five different times and they will not return my call or even email me to resolve the problem.
    I do not want this unit since it does not work properly and all I have gone through to try and get it to work fails.
    Now I want them to refund me most purchase amount and I will send them back there there product which does not work.
    It is rude of them to not return my calls as a company should when dealing with a customer.
    I will settle for nothing less then a refund based on a not properly working unit and inconsistent and poor customer service.

CaliMar is NOT a BBB Accredited Business.

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