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Business Profile

Appliance Repair

Appliance Repair Quality Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mr ****** came to my home to repair ice dispenser for my whirlpool refrigerator.On 12/9 /2022.Ice dispenser was fixed but later on when I check ice maker stop Working which was working perfectly before he fixed ice dispenser.I comminate with ho on 12/10/2022 Initially he refused to come and fix it I told him I am going to make stop payment of check for $175 He agreed to come on 12/14/2022 He got upset about stop payment and cancel todays appointment.I told him once he fixes ice maker I will give him new chque.He didnt agree and hang up phone.Please advise for resolution Thanks *********************** ************ ********************

    Business Response

    Date: 12/28/2022

    I received your letter about complaint # ******** to my company, thank you for letting me know.
    I had fixed a problem with ice dispenser (ice auger/crash motor) of the fridge, but in several days customer said his ice maker doesnt produce ice, I answered that I didnt fix and didnt touch the ice maker of the fridge, because I fixed a different problem. We had agreed Ill come and check this another issue, but the customer stopped his payment that he had paid me for fixing dispenser. I called him and asked about it, why he didnt pay for me for my provided job, he said he will pay to me if I fix his ice maker, but sorry, its the absolutely different problem and I dont want to work for free, he must pay for the fulfilled job
    He said he well  use an another company for fixing his refrigerator, but he wont pay to me anything
    Thank you for your comprehension.
     
    Dmitry - appliance repairman & owner of the company
    APPLIANCE REPAIR QUALITY 

    Customer Answer

    Date: 12/28/2022

    I called him very next day about ice maker has stopped working after he fixed ice dispenser, He refused to come and look into problem.

  • Initial Complaint

    Date:11/08/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Monday, October 31, a representative of this company (I believe it was the owner, ******) came to my house to provide assessment (and fix) my leaking washing machine. He said there was nothing wrong with it, that my drain was plugged (5 minute assessment). I paid him 65$ for his assessment (which he also communicated to my home warranty company) and made an appointment with a plumber. While waiting for the plumber, I ran a small wash and noticed that the wall and floor was dry around the drain plug. Water was clearly emerging from the bottom of the washing machine. I took pictures and contacted him; he refused to revise his assessment until I called a plumber (which may or may not be necessary), then told me he wasn't going to sit around and wait for the washer to leak, and finally told me he'd come back out if I paid him more money. I'm out 65$ and still have no idea what is wrong with the washer. He didn't fulfill his obligation. I have screenshots of the entire conversation which was quite rude and unprofessional on his end. In the picture below, it is very clear that the water is coming from the washer (on left) and not the wall/drain (on right). I have more pictures showing that the entire wall area (and base of wall, where he said the water was coming from) is completely dry. This is not a way to run a business!

    Business Response

    Date: 11/30/2022

    Please see attached*

    Customer Answer

    Date: 11/30/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that it's fine. 

    Sincerely,

    ***********************

Appliance Repair Quality Inc is NOT a BBB Accredited Business.

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