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Business Profile

Architectural Designer

Feniks Architecture and Engineering

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Architectural Designer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/28/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business relationship began at the end of February 2022. A contract was signed on or about March 26, 2022 with *************************. ******************** was hired to detail plans to remove a load-bearing wall in my home.Along with signing the contract, ******************** insisted that I send her a deposit of $1,300 in order for her to begin work on this project, which was done. The only communication in writing has been with the contract from her. ******************** repeatedly set deadlines that she chose, yet each and every time she failed to meet that deadline or even communicate with me. Promises, commitments, etc were just words and that is all I got from her. I have continued to reach out to her and am unable to communicate with her. If there is any response, all I get is another empty promise. I have repeatedly communicated to her that due to her lack of work and her unprofessional behavior, I no longer want to work with her, I have given her deadlines for fulfilling her contractual obligations, I have asked for my deposit back and my personal house plans be returned, but all to no avail. I've reached the limits of my patience with her as she has caused this project of mine to drag on for months....and I still have nothing Ms..******** has been almost impossible to get in touch with....via text (She rarely responds to text messages), and phone calls (her voicemail is full so no message can be left).I simply want my deposit returned along with my personal house plans. I have tried to reach her through her "company", however, the phone numbers listed are not "working numbers". This has been the most frustrating experience of my adult life and I simply want it behind me. And I would like to prevent any other person from working with her and having to deal with this nightmare.Additional contact info fore her:***************************************** ********************** Main: ************ From: ********************* - ************

    Business Response

    Date: 07/13/2022

    TO WHOM IT MAY CONCERN:

    PLEASE READ EMAIL CORRESPONDENCE ATTACHED (2 PHONE CONVERSATIONS WERE CONDUCTED WITH REPRESENTATIVE *********************** AS WELL), DEADLINE EXTENSION REQUESTED FOR FRIDAY JULY 15, 2022 DUE TO MEDICAL CRISIS AND HOSPITALIZATION FROM TUES - SAT 2022 OF LAST WEEK, AND SUBSEQUENT RELAPSE OF CONDITIONS ADVERSELY (LATE MONDAY-TUESDAY-WED AM). IN ORDER FOR ME TO FAIRLY AND PROPERLY PROVIDE THE NECESSARY DOCUMENTATION TO BBB, AS REQUIRED FOR LICENSING AND RESPONSE TO CLIENTS, I WILL CERTAINLY NEED SOME ADDITIONAL TIME BEFORE THIS CASE IS LISTED AS 'UNANSWERED' OR GIVES A NEGATIVE RATING. PLEASE CONTACT ME DIRECTLY WITH ANY QUESTIONS OR FEEDBACK, AS WELL AS REPLY AS TO ACCEPTANCE OF EXTENSION REQUESTED FOR THE END OF THIS WEEK. THANK YOU. ************ 

    Customer Answer

    Date: 07/21/2022

    On Monday of this week, **** text me to say she would call me between 11 -12 noon that day,  A little after 12 noon she text saying she would call me in 10 minutes, that her Mom was with her and did not want to have our conversation in front of her Mom.  On Tuesday at 2:09 pm, she text saying she would call me before 5 p.m. that day, saying she was having surgery the next day,  Don't know if she had surgery, don't know if she didn't.  I do know she will not call me to discuss,  What do I want to resolve?  My $1,300 deposit back as she has provided me with nothing in 4 months but excuses.  I want the drawings that I provided to her at our initial meeting and I want her to send me documentation of termination of contract.  I will be sending out a certified letter expressing these desires, but, i can no longer entertain any idea of moving forward, with her, on my project.  She cannot follow through with what she promises.  Now, she will maintain that it is due to her illness, don't believe it.  She's given me every excuse from son's school projects to father's chemo treatments and has proven repeatedly, she has no time or intent to complete my project.  Very unfortunate! 

Feniks Architecture and Engineering is NOT a BBB Accredited Business.

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