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Business Profile

Construction Equipment

Briggs & Stratton

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Construction Equipment.

Complaints

This profile includes complaints for Briggs & Stratton's headquarters and its corporate-owned locations. To view all corporate locations, see

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Briggs & Stratton has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/22/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a H3231**33393531**3133H and H3133333032**36393138H Standby Generator installed at my residence in late 2022. it came with a warranty. Model 040658-00 with an ATS Model ****** and a Controller Module GC1032. I have warranty issues with alarms: #** Speed Sensor I/P Lost #** Alternator Input Lost I contacted H3231**33393531**3133H and H3133333032**36393138H by phone. I was eventually given a recorded message to contact Northwest Generators ************************************************************************************************************* Phone: ************** Email: **************************** Northwest Generators stated on the phone that they do not do warranty work on H3231**33393531**3133H and H3133333032**36393138H Standby Generators, but they would service the generator and I would have to pay for travel time, materials and labor even for a warranty issue.This appears to be a blatant fraud by H3231**33393531**3133H and H3133333032**36393138H.Please advise,*******************

    • Initial Complaint

      Date:07/31/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 13, 2022 I purchased a new Toro Model #***** 22" lawn mower from ********** in *******, *****. The Briggs & Stratton engine model #***J02-0167-F1 was warranted for two years from the date of purchase. On July 15, 2023 I was mowing normally and stopped the engine by releasing the stop bar. I attempted to start the engine a few minutes later and could feel that there was no engine compression when I pulled the start rope. The mower would not start. Since the warranty was still in effect, on July 18 I took the mower to the nearest authorized Briggs & Stratton warranty repair location, which is ******* ************** They contacted me and left a message on July 28 that the there would be no warranty coverage for this engine and that I should come pick up my mower. I went to the ******* ************* on July 31 to retrieve my mower and was immediately charged $54.13 for 1/2 hour of labor. I spoke with the unidentified mechanic who returned the mower, who told me that dirt had been ingested into the engine and had caused damage resulting in there being no engine compression. He explained that a vacuum device had been hooked up to the motor and that was how it was determined that there was no compression even though it was obvious that there was no engine compression when I took the mower in to the shop. He also told me that the engine had not been disassembled and that he did not know the nature of the internal damage. I was simply told that dirt ingestion had somehow caused loss of compression. I dispute the idea of dirt ingestion. I have meticulously maintained the mower. I was also told by the mechanic that Briggs & Stratton had not approved disassembly of the engine, so no further investigation of the compression loss was done. I believe that I was wrongly charged $54.13 to be told what I already knew, as well as being told that the warranty would not be honored without any legitimate determination of the nature of the engine failure.

    • Initial Complaint

      Date:10/04/2022

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a DR brush cutter tow-behind mower in May 2021. The motor is a Briggs and Stratton. It has less than 15 hrs of total use and was kept in an enclosed garage when not in use. I had it serviced/oil changed this spring, brought it home and it broke 2 rods in the motor. Oil levels were checked prior to usage each time. I took it back to service shop and warranty was declined due to lack of oil. The machine has been checked and topped off if necessary each time it was used and the rods broke the day we brought it back from having the oil changed. This motor has never been low on oil and has minimal usage. It is under warranty and should be replaced. Briggs has no real customer service number or way to contact them without going through my service dealer. My service shop has all the photos, records and other documents regarding the issue and will be happy to furnish them.

    Briggs & Stratton is NOT a BBB Accredited Business.

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