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Business Profile

Dentist

Imagix Dental Of Johns Creek, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They charged an inflated deductible amount by $1,222.00. When confronted, they refunded a portion only. Still waiting payment after weeks of calls. Is overcharging deductibles (double-dip from insurance cos.) a practice of this business?

  • Initial Complaint

    Date:03/01/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom this may concern, My issue is over dental work (implants) I've paid for and had installed. Since being installed I've had nothing but issues. I've spent over $20k between 2020-2021 having multiple implants and crowns installed. Since that time I've had the same implant break twice(now sitting w/ a hole in my mouth). I've had a number of crowns become loose. I've had a crown broken at the office during a root canal. The crown was replaced by the office and subsequently fell out while eating a few months later. Office has since refused to address the issue. Due to not having teeth at the back of my mouth for years forced me to chew with my front teeth. That action damage those front teeth which I explained to the office prior to beginning any work, but now want to use that damage and say that I grind my teeth causing the new crowns and implants to fail. I've been to the office several times over the past 6mo and had requested the manager to call me since she was not onsite. That follow up call has never happened and lead me to making this complaint. I've spent too much money to not be 100% satisfied.

Imagix Dental Of Johns Creek, LLC is NOT a BBB Accredited Business.

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