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Business Profile

Flooring Contractors

Hardwood Flooring Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nic Butoiu with Hardwood Flooring Services was refinishing a basement bedroom oak floor. Nic did not bring the proper extension cord to fit my two inside 220 plug-ins. *** TOOK THE COVER OFF MY FUSE PANEL and hooked up his floor sander in the process of replacing the panel he hit and turned off 4 breakers ( ONE WAS THE BASEMENT SUMP PUMP ). NIC BUTOIU FLOODED THE OTHER BEDROOM .NIC TOOK UP THE WET DAMAGE OAK FLOORING AND PLYWOOD , BUT NEVER CAME BACK!We had a mess on our hands.We got a great *** to fix his damaged Nic caused.MY ******** opened a Civil Case against ********** with Hardwood flooring services.I WANT him to pay for the damages he caused in my home ,$1,706.

    Business Response

    Date: 01/09/2024

    To whom it may concern, 

    O 08.05.2022 *************************** contacted me requesting an estimate to fix a water damage wood flooring in his basement due to a malfunction on a septic water pump. Few days later on 08.10.2022 I went to his house and provided him with the quote. On the end of August 2022  i performed the work we agreed on and he was very pleased. 

    A year later on October 14 ****************************************************** an adjacent room. We agreed on price and schedule the work for October 24 2023. First part of this process is to clean up the damage area and let it dry out, which we did. On October 31i went back to install and finish the floors. For the finishing process I asked him for the 220v outlet to run my sanding machine. He refused to allow me access to the laundry room ( I don't know the reason why) which has the only 220v outlet in the house.  Instead he offered me an outlet placed 500ft away in an detached garage. It didn't work.  Then he offered me another outlet that was not the right one for my machine.  I explained him that if I can't run my machine I will have to leave. I decided to use this outlet whiteout a proper connection. After few minutes my machine stopped running because it was less AMPs than required.  I asked him again for the laundry room and he refused again. He mentioned that the electric box is available so I managed to run my machine and finish the job. Next 2 day I was there applying coats of polyurethane. I used the electric box only the first day for 2 hours and he was present next to me when I was working on the box. We finished the job and he was very pleased.  

    A week later on November 7th or 8th he contact me again about another water damage in the room and Hallway in the same area that I did repairs a year earlier.  We agreed on price and I schedule the first part of the project which is the removal and disposal of the flooded area. He never mentioned that was my fault.  I delivered the wood necessary for repairs and I schedule the 2nd part of the project.  When I contacted him about the day and time that I'll be there  he immediately said that he will *** me for damages that I  create. I was puzzled. I never had the chance to get it to his house again.  

    This is the truth.  

    Thanks for the opportunity to share this facts. Any questions please feel free to contact me by email or phone. 

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