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Business Profile

Flooring Contractors

Into The Woods Flooring, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Flooring Contractors.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Sreekanth K

    Date: 04/06/2024

    This company is highly uncoordinated, overcharged **, and did a very poor job with our flooring project.1. We drove an hour plus to pick a flooring option and were told it was in stock but were informed later that it wasn't and we had to drive all the way back to pick another option -- they informed us a 2nd time that it was available and later informed us that it was not and we had to start the process all over again. Being 9 months pregnant and living away from my home due to the flooring issue was a massive inconvenience for us 2. They overcharged us by adding 60 sqft extra to our estimate (on top of the 10% *** wastage per industry practice). We only caught this when the insurance company's and their own sister company's estimate did not match. When we inquired, the owner lied to us that the extra 60 is allowed per industry standard -- we verified with the insurance company after and inquired with other flooring experts and they informed us that this is not expected. This costed us an additional 1.5k. 3. We hired their sister company to move / reattach appliances for us. They dragged the appliances on the newly installed floors and we had to get them redone. This further deteriorated the quality of the floors due to stripping an extra layer 4. They placed the new wood logs in another room that we weren't getting done. They damaged it. They repaired it later but it added more time to our project which we couldn't afford with a newborn.5. The owner sent us a surprise charge of 600 for cabinetry work that we never approved when we asked him to back out items that were not performed in the original estimate -- he pretended to removed those charges only to introduce a new charge that we never approved to cover his margins Worst part -- the owner offered us 200 bucks for all the issues above.

Into The Woods Flooring, LLC is NOT a BBB Accredited Business.

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