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Business Profile

Forklift Trucks

Toyota Material Handling Systems

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:11/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in July 2023 we requested the services of Toyota Material Handling Systems to fix our forklift. While our unit was being repaired, we decided to rent a forklift from the same company at a cost of $3,640.04 USD per month assuming in good faith that the repairs would not take longer than 30 days. After a few weeks passed, we contacted Toyota and inquired about the status of the forklift, that's when the technician informed us that they found other issues and the amount first quoted did not cover the additional expenses. We agreed to the extra charges, but after some weeks without any news we think is best to part ways.Today is November 16th, 2023, and our phone calls and emails have not been answered. At this point we just want our unit back in whatever condition it is. Also, we don't think is fair that we are being charged an astronomical amount in rental equipment when we don't even have a set date for our unit to be returned and we might have to invest more money in finishing the repairs ourselves. Thank you in advance for your consideration and support.Curtius ************

Toyota Material Handling Systems is NOT a BBB Accredited Business.

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