Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Through our insurance company, USAA, we hired Ideal Development Concepts LLC to fix our roof as well as the ceiling and walls in our house due to rain and wind damage. The estimate has been approved by USAA and we have paid our deductible. Ideal Development Concepts LLC does not have a roofer scheduled to even start work fixing our roof. Today they told us that they wouldnt even guarantee work on the roof without more money. The temperature is in the single digits and we have a giant hole in our roof. We have been working with Ideal Development Concepts LLC since December 26, 2023 trying to get this work done. Today is January 22, 2024. No one has come out to fix the roof and were not even on the schedule with a roofer. We are extremely frustrated. Our representative from USAA is frustrated too, and has communicated this to Ideal Development Concepts LLC.

  

  Business Response

  Date: 01/23/2024

  I would like to address the complaints in the order they appear in the statement.  Regarding the approved estimate and paid deductible.  We received the deductible on the 18th of January.  We had been working with the insurance company to get an approved estimate and had to go back and forth some regarding the coverage USAA was providing on this claim.  Once we finalized the estimate we could not start any work until a the deductible was paid.  Once we had the deductible paid unfortunately we are having bad weather all week this week, so we will not be able to schedule roofing until the weather opens up.  Regarding the issue with us requiring more money.  There are some items on the roof that are necessary to to add in order to ensure the roof is up to current industry standards and able to be warrantied.  We were trying to get the insurance company to cover these items, but they would not approve them. Our project manager had communicated to the homeowner that she may have to come out of pocket to cover these items, Management has since decided we will cover these items in order to move the project along. We are currently waiting for the weather to open up so we can set a install date for the roof. We will continue to communicate with the homeowner until we are able to complete install. 

  Customer Answer

  Date: 01/23/2024

   
  Complaint: 21181687
  
  I am rejecting this response because:
  

  IDC has had this claim since 12/26/23.  My roof, ceiling, and walls are still not fixed as of 01/23/24.  I am tired of the delays and excuses.

  Sincerely,
  
  *************************************

  

  Business Response

  Date: 03/25/2024

  Property Owner

  **************************************

   

  Claim #

  007589345-014

   

  ISSUE DETAILS: The contractor has been accused of walking off the job and is refusing to finish the floors, including some damage to our floors that the contractor caused.

   

  CLOSING SUMMARY: The **** is not at fault for the damage to the kitchen flooring. The weather event that caused the tarp to be displaced in addition to the ceiling above the kitchen being removed prior to the weather event allowed water to enter onto the kitchen flooring. The kitchen floor should have been supplemented, it is a continuation from the original loss

   

  Respectfully,

   

  Yalamdi.*****

  Issue Resolution Coordinator II Contractor Connection

  Business Hours 7-4pm CST

  ******** & Company

• Initial Complaint

  Date:06/14/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called USAA in October to report floor and wall damage from a hot water heater leak. USAA came out a few days later and said they would assign it to someone. It took 2 weeks before I heard from anyone with IDC. Then silence - no one called or showed up. I debated going with another company at that time but unfortunately, I was dealing with my fathers illness and didn't have time. Despite several calls, I did not hear from IDC at all in November or December. My father unfortunately passed away in January and that is when IDC started calling trying to rush me to schedule the lead paint and asbestos inspection. I explained that I had lost my father and they said they would give me time. Their idea of giving me time was a week. I was then told that I needed to be out by the end of the upcoming week and in the hotel. No one said anything about what they were getting ready to do and what all it was going to entail. USAA also never mentioned reimbursing the cost for the water heater. After a week in the hote, I returned home to find that my kitchen, dining room, and hallway ripped out (first 12 photos. When I saw what had been done, I became concerned and asked how long they anticipated that this whole process would take and I was told that it was going to take at least a month possibly two. It is now mid April and the only thing that theyve done differently than the photos is drywall. Ive been in a hotel since January 29 and my house is still not livable - no toilet, no shower, no sink, no floors. When I asked what they were going to do with the old kitchen cabinets, which were rotting, they said they were going to put those back in. If they had told me that in the beginning, I would have started looking for cabinets then elsewhere and would have had them in by now. Now, USAA is trying to weasel out of paying because they said that the delay with the cabinets is my fault.

  

  Business Response

  Date: 06/10/2022

  First, I want to say that this review was posted to the wrong company.  This is posted to the ************** office and the claim was in Georgia. Regarding the Homeowners concerns I will discuss those below.

   

   

  We received this claim from USAA on 11/09/21.  Once we received the claim, we set up an appointment with *************** for 11/10/21.  We do not have control over when or how USAA assigns the claim, but once they send it to us we reach out immediately. We inspected the home on the 10^th and informed the homeowner that we would put together an estimate and turn it into USAA for review and approval. Per our agreement we are not allowed to share any estimates with the homeowner until we receive USAAs approval on the estimate. We had the estimate written and sent to the insurance company on 11/11/21. There is a process the insurance companies go through to approve estimates and sometimes they take more time than others. This claim in particular was more complicated because the was rotten subfloor and wall framing so there were some questions on coverage. Once we received approval form the insurance company on 11/30/21 we were able to provide the homeowner with the estimate which includes the scope of work.  The scope of work never included replacing the cabinets and the homeowner never expressed to us a desire to replace her cabinets until we were in the middle of repairs.   We did not have a signed contract to begin work until 11/30/21. After we received the signed contract, we then had to test the home for lead and asbestos due to the age of the home. The home tested positive for asbestos, so this caused a delay in the repairs of the home due to the asbestos having to be properly removed. We were able to complete the abatement on 02/01/22.  At this time, we had to come back out and inspect to home to update the estimate for the damages incurred during the abatement process.  Once the changes were approved by the insurance company we began work on 02/10/22. It was at this time we were informed by *************** that she had ordered new cabinets and they were 6 weeks out.  We completed all the repairs we could up to that point and had to wait until the cabinets were in and ready to install. After more disagreements later in the claim and reports from my office staff that *************** was being verbally aggressive to my employees, we decided not to complete the rest of the repairs at the home. We wrote a new estimate just for the work we completed and walked away from the claim.  We apologize to *************** that this claim experience did not meet her expectations and hope that the remain portion of her claim went smoothly. 

   

   

  *****************************

  Business Manager

  ******************************

  Customer Answer

  Date: 06/11/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  [To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
  
  Regards,
  
  ***************************

   

  First of all, you are affiliated with the company in SC but because you haven't registered with BBB in GA, I had to file against your SC company - same owner. The BBB would not be holding you accountable for answering to this complaint if you weren't affiliated. I was told that you, the owner, are originally from SC (born in ******). That in and of itself is a clear indication of how you are probably in the habit of avoiding anything that could possibly tract you down when you s**** up someone's home, which one of your own employees told me has happended all too often but he did indicate that my situation was the worst he has seen. Employees and the work they produce is only as good as the company they work for and the owner. So what does that say about you? When my new contractor took over, it was discovered that your people not only left dangerously exposed wires on multiple light switches that I was using daily, the floors have had to be REDONE. Electrical outlets were missing, no permits were ever pulled, and some of the plumbing was still leaking. And yes, I got new cabinets - I had to because when your incompetent employees pulled them out, they damaged them. And yes, they were old but had your people handled them with better care, that likely would not have happened. I recorded almost every conversation that I've had with ALL of your employess and if you name them (*********************, ***********************, *************************, ***********************, and ****** (*****'s assistant, who recommended that because you don't have a large selection of vinyl floors and tiles that I should go to ************ **** was the one that suggested the cabinets from *********** I can pull the call and let the BBB witness that I was not verbally agressive. And check with your lawyer before you claim that is illegal - it's called One Party Participant. As long as I am a participant on the call, I can record without forwarning the other party. Second, I am in the process of getting a real asbestos inspection done because my new contractors feels certain that there was never asbestos in this home. You better hope that doesn't prove to be true because if it is - I'll let Fox 5 I-Team come after you for that one. Lastly, and the one that should concern you most - your own employee reached out to me offering to do the job (on the side) if I give them the check when the insurance company sent it to me. This was not a first for them. I bet you they've done it several times, and successfully. But they could only do that if your company keeps botching the job. I don't think ANY of this is NEW to you. They wouldn't have been that comfortable to have the audacity to ask me that if he hasn't done it at least a few times before. See, like-minded people hire like-minded people. So, if he was crooked - check your mirror. And never was an apology offered! That is an absolute lie! **** passive aggressively said, "I'm sorry you feel that way." when I told him that you guys sucked. That's not an apology and I wasn't verbally aggressive - that was ******** TRUTH. Your company hadn't shown up for weeks at that point and that was long before I decided to get new cabinets. What you guys were left me with was so BADLY done that it has since been redone but it was done within a couple of weeks. You guys came in here on 01/29/2022 and showed up sporadically through mid-April. It's because you were stretched too thinly. You were trying to handle multiple jobs when you hadn't even successfully handled one. If you dropped the ball, it was because your company was in over their head and because you were not able to pursuade me to purchase all the upgrades you suggested and your people didn't know what they were doing. You realized you weren't going to make a lot of money off of me and you wanted out. You are using the cabinets as an excuse even though your employees suggested not only the ********** cabinets, but ********** flooring. I really don't care to give you any more of my time because you're only going to lie and keep getting over on people who may not know any better. But I can honestly say that the best thing that came out of this whole ordeal is ***************************. You might want to get in contact with them - you could learn a lot. 

  

  Business Response

  Date: 07/05/2022

   

  ***** off I would like to say we are a preferred vendor with the ****************************** We have already been through the dispute resolution process with the carrier and are still in good standing with them. They did not find us guilty of the accusations to hold us liable for any damages including the pest control. I have included a response to the complaint below. 

  We received this claim from USAA on 11/09/21.  Once we received the claim, we set up an appointment with *************** for 11/10/21.  We do not have control over when or how USAA assigns the claim, but once they send it to us we reach out immediately. We inspected the home on the 10th and informed the homeowner that we would put together an estimate and turn it into USAA for review and approval. Per our agreement we are not allowed to share any estimates with the homeowner until we receive USAAs approval on the estimate.We had the estimate written and sent to the insurance company on 11/11/21.There is a process the insurance companies go through to approve estimates and sometimes they take more time than others. This claim in particular was more complicated because the was rotten subfloor and wall framing so there were some questions on coverage. Once we received approval form the insurance company on 11/30/21 we were able to provide the homeowner with the estimate which includes the scope of work.  The scope of work never included replacing the cabinets and the homeowner never expressed to us a desire to replace her cabinets until we were in the middle of repairs.   We did not have a signed contract to begin work until 11/30/21. After we received the signed contract, we then had to test the home for lead and asbestos due to the age of the home. The home tested positive for asbestos, so this caused a delay in the repairs of the home due to the asbestos having to be properly removed. We were able to complete the abatement on 02/01/22.  At this time, we had to come back out and inspect to home to update the estimate for the damages incurred during the abatement process.  Once the changes were approved by the insurance company we began work on 02/10/22. It was at this time we were informed by *************** that she had ordered new cabinets and they were 6 weeks out.  We completed all the repairs we could up to that point and had to wait until the cabinets were in and ready to install. After more disagreements later in the claim and reports from my office staff that *************** was being verbally aggressive to my employees, we decided not to complete the rest of the repairs at the home. We wrote a new estimate just for the work we completed and walked away from the claim.  We apologize to *************** that this claim experience did not meet her expectations and hope that the remain portion of her claim went smoothly.  

  Customer Answer

  Date: 07/05/2022

   
  Complaint: 17063771
  
  I am rejecting this response because I would like to first see if I could show the BBB a copy of the work order that shows that the new company that I chose to correct IDCs work had to redo the work they did because they did such a crappy job. This will be all the proof I need to show that they do inadequate work. Saying that Im verbally aggressive is typical - I get that all the time as a Black female, especially when I expose somebody as a fraud. Id like to see one stitch of proof that I was verbally aggressive. And youre a dishonest, incompetent employees are not proof.

  Sincerely,
  
  ***************************