We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Health and Medical Products

Heaven Patch

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Medical Products.

Reviews

Customer Review Ratings

1

Average of 7 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Ginny L

    Date: 09/29/2023

    Never received the neck traction device I paid in full on 8/11/23. Scammed out of $39.99 as their email address is no longer valid! DO NOT ORDER FROM THESE FRAUDS!!

  • Lindsey W

    Date: 09/28/2023

    Absolute scam. Ordered one neck traction device and paid ***** on June 17th. Reached out at 30 days and got the following response "Your package has been shipped. The tracking is not yet available, because the carrier has not yet registered all the packages. As soon as your parcel number is registered, you will receive an email to inform you. We remain at your disposal if you have any further questions." I waited two more weeks and emailed July 30th and got the following response "We understand your impatience and we are sorry for this inconvenience. Customs clearance takes more time than expected, but rest assured that we will contact the carrier and do our best to expedite the delivery of your package. We will provide you with the delivery information as soon as it is updated." Waited until the 2 month **** and emailed again asking for an update and a refund. Got the following response "The carrier has had a delay in delivery but rest assured that your parcel will be delivered as a priority and delivery information will be emailed to you shortly. However, we can not make a refund or cancel an order during delivery."Have sent three more emails in September, the last on 3 month **** past purchase. All three emails have gone unanswered. I have disputed with my bank to let them know this is a scam. So frustrating.

  • Phillip or Wilma V

    Date: 09/15/2023

    We ordered and my husband thought it helped his knee. But the second order we never received. Now I need to write the second time and ask what happens to our order. We paid and it makes you mad because nothing happens

  • John U

    Date: 08/04/2023

    This is a scam! Please do not order. I should have taken the online complaints more seriously. I ordered one for a family member in pain on June 27th! I ordered expedited shipping and it's still not here on August 4th!On July 8th, I contacted the company for a refund and got this reply: "Your package has been shipped.The tracking is not yet available, because the carrier has not yet registered all the packages.As soon as your parcel number is registered, you will receive an email to inform you.We remain at your disposal if you have any further questions."I gave it five more days and then asked for a refund again. I got this email:"Hello ****,We understand your impatience and we are sorry for this inconvenience.Customs clearance takes more time than expected, but rest assured that we will contact the carrier and do our best to expedite the delivery of your package.We will provide you with the delivery information as soon as it is updated.However, we can not make a refund or cancel an order during delivery.I remain at your disposal if you have any further questions."This is now a month later and it's still not here. I've disputed with my credit card company and need everyone to know THIS IS A SCAM - DO NOT BUY!

  • Carol W

    Date: 07/10/2023

    This is not a reputable company. I ordered something and it was over 38 days and I never received it. Also after I charged this on my credit card, someone tried to hack my account. Stay away from this. It is a scam.

  • Ovais S

    Date: 05/03/2023

    Paid US$50.00 for 60 patches in Feb'23. Rec'd only 10. Contacted CS email and filled on-line forms 5 times in last 2 months. NO REPLY. Cannot fined their telephone number in **/***? IF that is where they are.

  • Jay K

    Date: 01/11/2023

    1. Order ***** was delivered with 2 months dellay 2. Patches won't stick to skin even for 5 minutes 3. Requested by email and by phone a return label, no response Stay away from this seller!

Heaven Patch is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.