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Business Profile

Pest Control Supplies

ProPest Products, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Supplies.

Complaints

This profile includes complaints for ProPest Products, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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ProPest Products, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/25/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 03/21/2025 I went to the Do-It-Yourself Web site and ordered three items for use in my yard. I ordered Dormant Spray, Fruit **************** soil Drench and Repels All, for a total of $97.87. My credit card was billed on 03/25/2025 the total amount of $97.87. On 04/02/2025 I received an e-mail indicating the items were enroute. On 04/07/2025, I retrieved one small box from my mailbox (standard size stand-alone mailbox). The box contained the Dormant Spray item only. The items were sent via **** Tracking #**********************. The other two items have yet to be delivered. I first called Do-it-yourself pest control on 04/18/2025 to inquire about the two missing items. The representative confirmed all had been sent, and delivered on 04/07/2025. I explained I had received only the Dormant Spray. I was promised replacements would be sent out and I should receive them by mid-week. On 04/25/2025 I had not received the items, so I called again. I was told the items would be sent and I would get an email to track the items. No explanation of why I was promised the same thing a week ago and it was not done. I still have not received any notification the items were shipped or receipt of my complaint. I just want the two items I paid for.

    • Initial Complaint

      Date:01/05/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchase was made on 11/13/2022 The total cost for the purchase was $139.60 (approx. $34.90 per 4lb pack)I expected a functional, effective rodent bait/poison.I just want a refund, not a full refund, but a refund minus one of the 4 pounds bags because they refuse to take it back opened. The package was 4 sealed 4 pounds of First Strike bait. One was open to use. It has proven defective. To this date, not a single one was even bitten by a rodent in all the areas applied. The directions provided were followed; bait stations were set up and everything. Instead, I just see more rodent droppings in the areas where the baits are. So it is either the rodents have Bachelor's or Masters's Degrees in evading or its defective. I reached out several times, and theyve been communicative to an extent in the fact that I cannot return this even if I say its not working. Their best solution was for me to reach out to the manufacturer of the product, as they only sell it. Hows it my job to reach out to the manufacturer of something that was sold by another established business?I just want to be able to get a portion of my money back. Its a hard life out here to be wasting money on things that are supposed to work to some extent. You cant tell me the entire 16 pounds of rat poison cant get a single bite.

    ProPest Products, Inc. is NOT a BBB Accredited Business.

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