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Business Profile

Pest Control Services

Korusa Pest Control Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2-19-24 I placed Order: #****** for the amount of $189.95 for ****** Blue Lagoon WSB Pond, Lake and Fountain Colorant 50 Bags. It was paid through PayPal . I did not receive any order .On 3-15-24 I asked for a refund by email .On 3-15-24 I received a notice that a refund is being processed by PayPal for $180.45.I emailed pestrong 5%. The response was: "Sorry for the issue.But, we already announced 5% deducting and ordered non-stock item.We already place order, but you canceled, so we should keep the product once receive from the manufacturer." so now they are claiming i ordered an out of stock item.I have now filed dispute with pay pal and this has been the response ***************** million March 15, 2024 at 1:39:58 PM PDT I would like a full refund.P(Pestrong.com (KORUSA Pest Control)March 18, 2024 at 8:31:47 AM PDT He requested cancellation order#******. We already partial refund after deducting 5% cancel fee as bind ***************** as ******************************************************* So, we already have refunded $180.45 after deducting. Transaction ID: 24W30284DE398131L cancelation_policy_pestrong.jpg ***************** million March 18, 2024 at 8:55:37 AM PDT I requested cancellation after waiting almost a month. Not my fault you are selling products you don't gave in stock.P(Pestrong.com (KORUSA Pest Control)March 18, 2024 at 9:30:50 AM PDT We indicated out of stock at the product page and You ordered non-stocked item. But, you just canceled order without waiting for restock them. 5% cancel fee is transaction fee which means non-refundable. Thank you and sorry for the confusing.***************** million March 18, 2024 at 4:24:06 PM PDT It did not show to be out of stock when I ordered it. I would have not ordered it if it was out of stock.

  • Initial Complaint

    Date:12/01/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10-13-22 I placed Order: #****** for the amount of $115.80 for pest bait stations. It was paid with a Discover Card through PayPal and charged to Discover on 10-13-22. I did not receive any order, nor had any emails or any other communication as to why I had not received my order.On 11-26-22 I asked for a refund by email since it seems like there was no chance of getting these.On 11-28-22 I received a notice that a refund is being processed by PayPal for $110.01.I emailed pestrong about the difference. The response was: "You agreed ************* that means cancelation got 5% deducting you agreed. But, I believe this is uncomfortable for you. If you want to place new order, I will give $5.79 credit for deducting order#******. This is all I can do for you."I have filed a case with PayPal, but it has not yet been settled.I did not cancel this order because I changed my mind. I cancelled it because I had not gotten this order after waiting a month and a half.

Korusa Pest Control Inc is NOT a BBB Accredited Business.

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