We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plumber

Master Plumbers and Drain, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumber.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 18, 2024, I hired Master Plumbing and Drain, LLC, to expand and rebuild the existing structure. He quoted me $165,000 with a $82,000 deposit. Money was wired to Chase **** as requested. He would not go through ******* ****************************** told me that his father's, *******************************, right hand man, contractor ********************* would oversee the job. I constantly communicated with **** **** and ***** about the lack of progress toward the April 15, 2024 completion date. ************** was frustrated with ***** progress. With a 4-way call to *************** and *** they decided to replace *****. **** and ***** names were given. ************** called and asked me for an additional $188,000. When I reported it to his father, ** told his father he said eighty-eight hundred dollars. I had many conversations with both ************** and **. **** personal excuse were given concerning the delay. By June 7, 2024. ************** said he will met me at the house at 2:30 P.M. to put a work permit in window. The meeting time were changed three times. I called both ** and ** several times that day. I emailed and called to follow-up. I was ghosted, nothing in the contract was started. This begins a partial description of work detail for a turn key house completion by April 15, 2024. All inclusive addition to existing structure adding a garage of a total of 675 SQ feet we will be pouring a footing for addition and garage with structure to domain, cement to be poured to finish grade. Roofing will be done to finish framed and shingled properly. Electrical for the entire addition will be run and lighting and plugs (GFI) will be set to code throughout the property total dwelling. Footing) will be poured up to code solid form with crawl space which will be weather proof and protected. Heating and air ventilation will be reinstalled properly HVAC coded from the air handler (furnace). Framing will be done throughout the household correctly up to plans. Ceilings are to be lifted in the cathedral style vault.

  • Initial Complaint

    Date:06/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/15/2024 I hire this company to install an exterior grease trap I was quoted $13500 with a $6000 deposit , the money was sent zelle just as asked after a few days i was told that I could do an interior grease trap since hoping that would be enough. After speaking with the company he stated that we would not touch the $6000 but send another $2500 and if that work he would refund the $6000 so I did. he was to get the drawing so we could start the process since then I have been given the run around he gave me a date and a time that he would be over to install the grease and didnt show until later that day with one of his workers. The guy had to remove the sink that was there and we had to get a 3 compartment sink which we did, I was told by his worker that he was never paid so for him to complete the job it would be an additional $2000 that we would have to pay because they had not paid him, he came back and completed his part at that time I was told by him that they are known for doing this to different companies that hire them and that he is they clean-up man now I'm upset, everytime i call he has an attitude i simply told him I wanted the refund back and at this point I would find another company he agreed but I have yet to receive anything he is now giving me the run around about why he cant get to the bank to do so. I have had to start recording messages and texting to get proof of all this at this time I feel I am being scammed.

Master Plumbers and Drain, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.