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Business Profile

Floor Materials

First Atlanta Flooring

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Floor Materials.

Complaints

This profile includes complaints for First Atlanta Flooring's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

First Atlanta Flooring has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • First Atlanta Flooring

      470 Satellite Blvd NE Ste D Suwanee, GA 30024-7134

    • First Atlanta Flooring

      4012 Kingston Ct SE Ste A Marietta, GA 30067-8948

    • First Atlanta Flooring

      6510 Jimmy Carter Blvd Ste B Norcross, GA 30071-1732

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/26/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 17 pieces of the Stair Tread Select Retro Style Red Oak 60" x 11-1/2" x.Order date was January 20, 2023, with the order number #*****. The items were delivered on Jan 25, 2023. After inspection of the items, I discovered several of the pieces (5 in total) were defective, with cracks and one of the items completed broken.As per First Atlanta Flooring policy, I contacted one of their agents within 24 hours of receiving my items to inform them of the broken/defective pieces. I asked for replacements. However, the company agent I spoke with said I need to pay EXTRA money to replace the FIVE broken/defective pieces instead of either refunding me my money or sending replacements. The agent also informed me that ONLY after they(First Atlanta Flooring) get a resolution from **** will the company refund me. I am currently facing both a loss of funds, and I am stuck with 5 broken and defective products.I am reaching out to the BBB for a resolution because I am at an impasse with the unethical business practices of First Atlanta Flooring who have refused to solve the problem.

    First Atlanta Flooring is NOT a BBB Accredited Business.

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