Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 2*******
I am rejecting this response because: after ***** ********** called and cussed me out on the phone and treated me disrespectfully, I wrote this email to ******* **********. I was never given an apology, nor a response. ***** ********** told me I was being unprofessional, but I am the customer. I don’t need to be professional. When I don’t have a working swimming pool that was supposed to take 6-8 weeks and took 1.5 years instead, no I’m not going to be happy about it. I have camera footage of one of the workers showing up shirtless in the middle of the night at my home while we were not home. ***** ********** continued to curse and swear at me on the phone and said he and his guys were there and shut the pump off. They were there for a maximum of 5 minutes and they did NOT shut the pump off. It ran and was cavitating when we returned from our trip. This company is unreal - the worst experience. I don’t think people should use them. Normal businesses don’t show up to homes driving through their yards at 12am at night. That’s wrong. My neighbors witnessed the shady work they did and will also confirm on my behalf that they are awful. This email I sent to ******* because I was tired of the lies and them not doing what they said they’d do. Then, I get cussed out over the phone and when I handed the phone over to ****** ***** continued to curse and swear at him calling me a liar. That is unprofessional. I will not stop until ***** gives a formal apology and admits he was wrong and also admits that the man showing up at midnight is NOT RIGHT. Businesses DONT do that.
Regards,
******** *****
Business Response
Date: 11/22/2023
Hello,
Attached please find a response to the rejection letter from Ms. *****s. Thank you.
Customer Answer
Date: 11/28/2023
This company should be arrested for trespassing on private property at midnight. I have been trying to attach photos and they won’t take.Customer Answer
Date: 11/28/2023
This company should be arrested for trespassing.Customer Answer
Date: 11/28/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 2*******
I am rejecting this response because: I have been trying to reject this response but my rejection will NOT go through. I DO NOT ACCEPT.
Regards,
******** *****
Customer Answer
Date: 11/28/2023
This company should be arrested for trespassing.Customer Answer
Date: 11/28/2023
Stric***** Pools should be arrested for trespassing on private property in the middle of the night. Not only were they driving in my back yard at midnight but they also shone their headlights into my neighbors back yard. Had they been awoken, the intruder would have been shot. My neighbor was watching my home and cat while we were on vacation. Stric***** Pools needs to be put under and not allowed to do awful business ever again,
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.