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Business Profile

Barbecue

Stateline BBQ

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Barbecue.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charging prices way higher than what is listed on the menu.Ex: The half chicken platter should be $10.49 a piece. I was charged $41.97 for three.This is an unfair business practice.

    Business Response

    Date: 03/31/2023

    We were going through some changes when this complaint was filed. We were then in the process of getting new menu boards with our new prices. We did have signs up saying prices have changed and our employees were directed to go over the changes as the customer was ordering. Sorry for any inconvenience but this matter has been taken care of. Thanks, management of Stateline Bbq 

    Customer Answer

    Date: 03/31/2023

    There were no signs or Price corrections on the board outside where I ordered. I also didn't notice at that time I only received two of the chicken three plates that I was charged for, I began filled out the complaint after paying before receiving my food and receipt. I don't live far from there and have eaten there many many times and knew about what I should have been spending compared to what I was charged.

    It's not the job of those poor girls to quote unquote walk through prices with every order. 

     
    Complaint: 19635490


    Sincerely,

    *********************

    Business Response

    Date: 04/11/2023

    We have taken care of this matter. We have new prices listed on our menus now. At the time this happened we were in the process of changing prices. We had signs that said please be advised our prices have changed and Our employees were instructed on how to explain the prices during our change over. Sorry for any inconvenience this may have caused anyone.

Stateline BBQ is NOT a BBB Accredited Business.

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