Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Furniture Stores

Ashley Furniture HomeStore

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Reviews

This profile includes reviews for Ashley Furniture HomeStore's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ashley Furniture HomeStore has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Review Ratings

    4.29/5 stars

    Average of 7 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromDianne W

      Date: 07/08/2024

      4 stars
      Nathan was very congenial and helpful in my final selection of a Queen Bed purchase.
      He spent a good hour or more with me going over everything and setting up my account with Wells Fargo to make monthly payments.
      I had to return to the store to make an adjustment and exchange on the mattress height which should be delivered soon.
      I also met 2 other employees at various times who were very personable and assisting me in deciding the right choice to make for my needs.
      I will be returning in the future if I have a need for other furniture.
    • Review fromBernadette B

      Date: 05/21/2024

      5 stars
      My husband and I had somewhat of a time making our selection of comfortable furniture to relax nightly and watch TV. Nathan O., our sales Rep. took his time in helping us decide what we felt was best and comfortable for both of us. He was very understanding of our special needs cause we are elderly. He worked with us until we were pleased with our purchases. Thank you Nathan for a pleasant experience.
    • Review fromTammy H

      Date: 01/05/2024

      5 stars
      Just want to say my experience at the store was great ! Suki K** is amazing sales representative for Ashley furniture. She was very helpful and has the best personality! If anyone goes to look at furniture here I recommend Suki K**.
    • Review fromAaron B

      Date: 12/26/2023

      1 star

      Aaron B

      Date: 12/26/2023

      Customer service after the purchase is HORRIBLE! Desandra was extremely unprofessional over the phone and should never be allowed to work in Customer Service again. I've been told 3 separate times that the supervisor would contact me at their earliest convenience and that has never happened (been over a week now). I canceled my order after the 4th conversation with Customer Service.

      Ashley Furniture HomeStore

      Date: 01/03/2024

      We have reached out to **. ***** about his concerns with customer service and have addressed the issues. We apologize for any difficulties he may have experienced while trying to cancel his order.
    • Review fromNicholas W

      Date: 11/01/2023

      5 stars

      Nicholas W

      Date: 11/01/2023

      Cassandra is the best sells person I have ever done business with.. Made sure we were able to find the perfect furniture at the best price. If you want to have an experience that makes you feel good go with Cassandra

      Ashley Furniture HomeStore

      Date: 11/02/2023

      Thank you for taking your time to share your experience!
    • Review fromKathy T

      Date: 05/30/2023

      5 stars
      Wonderful shopping experience. Salesman was very helpful and polite. He was also patient and answered all our questions completely.
    • Review fromErik F

      Date: 05/27/2023

      5 stars
      Nathan O. was extremely helpful and made selecting and paying for our reclining sectional a smooth and extremely quick process.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.