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Business Profile

Telecommunications

CNSNext

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Complaints

This profile includes complaints for CNSNext's headquarters and its corporate-owned locations. To view all corporate locations, see

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CNSNext has 2 locations, listed below.

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    • CNSNext

      77 Williamsburg Ave Thomasville, GA 31757-4856

    • CNSNext

      PO Box 7810 Thomasville, GA 31758-7810

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/30/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In *******, the local branch of CNS Next split apart from my local utility company, since then I notice that my internet service progressive have gotten worse, until in ********. when I notice that one day, that I would have and the next day I would not any service, until around ********* where I got absolutely no internet until the three week of *******. Beginning in the first week of ********, I started called CNS to help me get my service by up and online. I told them, that I thought that my modem box was going out to either have someone to bring me a new or have one available for me to pick up at the local office. I called them several times a week between the first week of ******** until the middle of *******, when they finally had someone bring me out a new modem box, which solve my problems. Between those, one of the time that I called CNS NEXT, one of their agents said, that I do not have a high download speed for my internet, and talked my into installing a satellite with company, that I after was being investigated for fraud. This is named ******. In the middle of *******, they finally had someone to bring out me a new modem box, which solved all me problems. Since then, I have trying get them to credit my account for the month of service that I paid for but did not recieve, and CNS NEXT has refused to do so.

    • Initial Complaint

      Date:11/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cannot get anyone on the phone to adjust my bill. They have swapped cable services and are much too high so I am not switching over. They cut off my service on October 30 and I received a bill for the full amount. No one will answer the phone when you call nor return my phone calls.

      Customer Answer

      Date: 11/17/2024

      They finally contacted me last week.

    CNSNext is NOT a BBB Accredited Business.

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