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Business Profile

Association Management

Elite Coastal Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Association Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 4-July 5 the *** had my townhome building re-roofrd. The roofers bent my gutter, shifted my soffit, and put a hole in my window screen. I informed them of the damage 4 times. I reported the damage to my insurance company which contacted the *** to ascertain my coverage and responsibility. The *** did not respond the the insurance company. After 2 weeks I have had no response.

    Business Response

    Date: 08/02/2024

    Good Morning,

    We manage this Community for a Board of Directors, we do not make decisions or decide what happens on the property.  We work at the direction of the Board.  We have only managed this property for 5 month and have responded to at least 14 emails from this one Homeowner. 

    I do understand the board is looking into her issues and once they give us direction we will take whatever steps we are given.

    Sincerely,

    *********************************

    Customer Answer

    Date: 08/16/2024

    My building had a new roof put on July 3- July 4. In the process, my gutter was dented, the soffit was shifted, and a hole was put in my window screen. I have contacted Elite Costal Management several times to be told I had to wait for a board meeting which has yet to occur. I wish to have the roofing company or the management company to make the repairs.

  • Initial Complaint

    Date:09/05/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2022, they were known as Landmark 24, but same business at this point just new name. Because our HOA payment posted late through their online payment platform, they issued a lien against our property. I complained about it and was told the lien filing fee had to be paid because they started the process. This year I took care of everything and have been requesting since February 2023 for proof of lien removal. I was told (via email) that once they had the release from the court they would provide me with proof. I emailed over a period of months and still no response, proof of lien removal, nothing. I even asked them if four amenities keycard was active or did I need to do anything. No response. One day I finally stopped by the facilities to scan my keycard to see if it worked and it did so I didn’t pursue that request. However, I sent another email shortly before summer asking again about the lien and told them I would be filing a BBB complaint. No reply. Stopped by on a day off, September 1st but their office was closed ahead of Labor Day. This is my formal complaint because it is now the last quarter of the year and no resolve and they are horrible with follow up and communication.

    Business Response

    Date: 09/05/2023

    The lien cancellation is a recorded document that is available at the ******* ****** ********** or through the ******* ****** ********** online system.  Attached is a copy of the document obtained though the online portal from ******* ****** **********. 

Elite Coastal Management is NOT a BBB Accredited Business.

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