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Business Profile

Funeral Related Services

DePue Monument Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Funeral Related Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a stone monument for deceased mother, ****** ***** Sept 2023. DePue has not produced the stone, engraving etc. talked with ******* *** numerous times to get this resolved. He promised it would be engraved by Christmas. Went there in person and it was not ready. Promised it would be engraved and installed by Jan 9. It was not. He will not return calls, emails etc. I have tried to call him, other have tried to call and we cannot get anything resolved. He has had my money since Sept 2023. I want the engraved stone installed. Please help me

    Customer Answer

    Date: 01/17/2025

    Id#

    *************

    The complaint was resolved today.  Thank you.

  • Initial Complaint

    Date:04/11/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am an almost 87 year old widower that paid $3,906.41 in July of 2022 to purchase a headstone for my wife who passed away in November of 2021 and Depue has yet to deliver the headstone and they refuse to refund me my money. The staff constantly lie and mislead me about delivery. I have been contacting them since July of 2023 to no resolve just more lies about the headstone being delivered soon. At almost 87 I have few good days left and I just want a refund so I can purchase my wife of over 63 years a headstone from somewhere else.

    Business Response

    Date: 04/12/2024

    Good day,

    Regarding ID ********. We totally agree this is an unacceptable time frame to complete said order. I have attached a letter from our main supplier as to the state of monument problems we are all experiencing. The 9 - 12 month completion dates given at the time of this and many other orders were done so in good faith. Industry supply chain issues as detailed in the attachment have disrupted all our schedules! We are beginning to see improvement in stone shipments, but reliable delivery dates are still very fluid.

    On a good note, the order in question has arrived, has been completed and is awaiting  inspection by the customer before it is installed in the cemetery.    

    Thank you for taking the time to hear our side, We understand these are families loved ones' monuments and not a pair of shoes they are waiting on. We too have family & friends waiting on their monuments also. (SEE ATTACHED) 

    Best regards,

    **** *****

    DePue Monument & Vault Co. 

      

    Customer Answer

    Date: 04/15/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ****** *******

     

DePue Monument Company is NOT a BBB Accredited Business.

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