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Business Profile

Security System Monitors

Acom Integrated Solutions
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/22/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had ACOM install a security system at my home and I have had nothing but problems with it. I've had techs come out and spend half a day onsite, killing their time and mine, to fix issues that pop back up in less than a month. I was promised a new system to replace the $3350 system I already have. Now they are trying to say that I will have to pay another $2200+ to get that installed. That's not a replacement...that's trying to sell a current unhappy customer another system. No thanks. Will never do business with them again.

    Business Response

    Date: 10/12/2022

    Business Response /* (1000, 5, 2022/09/28) */ We appreciate you reaching out to us so we can resolve this matter. Acom strives for 100% customer satisfaction and your issues are not reflective of the quality and service we aim to deliver to all our customers. Since we received this concern, we have been directly in touch with you and scheduled additional service calls at no charge to ensure we can get the system working to the level you require and expect. As one of the possible resolutions, we offered to exchange the system in the home for a different manufacturer. There may have been some miscommunication as to the price differences between the two systems versus getting service on the existing system. Service on the existing system will be done at our expense as we have pledged to resolve the issue at no charge to the customer.

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