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Business Profile

Air Conditioning Parts

Lanier Air Products

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    LANIER AIR PRODUCTS was responsible for restoring customers Air Dryer before leaving the site or left the site or -- in the least -- advising customer that the Air Dryer was not functioning or could not be restored to function so that customer could make the determination to deliberately run their extremely sensitive and expensive equipment on non-dried air or not. LANIER AIR SYSTEMS failed to do ******* has taken unnecessarily long -- two months and entirely too much effort to achieve partial customer satisfaction after irrefutable evidence of air system maintenance malpractice was provided to service provider. Damages caused by LANIER AIR PRODUCTS negligence totals (to-date) is $2144 which is $585 more than the labor charge of $1559 that was finally forgiven on 9APR2025 from the service invoice. Damages incurred to the customer do not include labor costs of replacing these damaged components. Customer is still seeking compensation for $584.50.LANIER AIR PRODUCTS provided unacceptably poor service to our business on 9FEB2024 with air compressor repair and maintenance service. The invoice total was $7395.65, of which $1559.25 was labor cost. Their quality of workmanship was immediately conspicuously lacking including obvious air leaks and loose fittings, with subsequent further discovery of non-compliance with the compressor manufacturers maintenance procedures by their technician who is allegedly KAESER-manufacturer-qualified. The chief complaint, however, is their malpractice in air system maintenance. LANIER AIR PRODUCTS left our site with the Air Dryer deactivated by two means in spite of their technician being reminded 16 times (per the irrefutable compressors electronic digital log) that this was the Air Dryers status during his visit. It took the customer assertive escalation to get this resolved but ended up taking 16 days of running plant equipment with wet (e.g., non-dried air) before LANIER AIR PRODUCTS rectified their mistake.

    Customer Answer

    Date: 04/17/2025

    Good morning,

    Thank you for your responsiveness with this matter.

    Repairs from damage resulting from ***** Air Products' service negligence have not been completed.  Customer ordered parts described in Complaint, but 6 of 8 replacement valves are backordered from the Japanese manufacturer and, accordingly, have not been installed yet.  Customer is contending with sub-standard machine performance (with associated nuissance/additional product packaging costs due to additional labor time needed).

    I hope this clarification is sufficient.  Call/reach out any time.

    Sincerely,

    **** ********

    ************

Lanier Air Products is NOT a BBB Accredited Business.

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