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Business Profile

Beekeeping Supplies

Mountain Sweet Honey Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beekeeping Supplies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They sent a bad queen with a package of bees and refused to replace her or credit my account for the loss. They told me that I would have to pay a $45 shipping charge for a queen that only costs $40 on their website. They also overcharged for priority shipping on the original packages but do not ship priority. I have since read dozens of similar complaints online. I would like the cost of a queen, including shipping to be refunded to me. This does not even take into account the loss that I am incurring due to missed honey flow from this hive not having a good queen upon arrival.They also refuse to cancel a previous order that has not yet shipped. I have no confidence whatsoever that the next packages will be in any better condition. I would also like my money refunded for this.

  • Initial Complaint

    Date:03/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pre-purchased bees from Mountain Sweet Honey on 7/1/22. I paid $125 for the bees and $21.10 for shipping - a total of $146.10. It is now March 27, 2023 and my Bee's were scheduled to arrive before I leave town and they have not. I reached out to Mountain Sweet Honey with a polite and concise request to push back the shipping if it is not arriving when asked as we must leave town and, as the shipment would not arrive when promised, we need it either moved back or a refund provided. The company's terms and services state clearly that they will move a shipment date if they choose to. They chose not to. I requested a refund. They refused. I am now out of $146.10 and I do not have the product I purchased over 8 months ago. I informed the company that I would be taking all measures to report their behavior and to obtain a refund. So this should not catch them by surprise.

Mountain Sweet Honey Company is NOT a BBB Accredited Business.

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