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Business Profile

Auto Rentals and Leasing

Budget

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/23/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concern at This is a letter of complaint. I Sent a prepaid amount of $444.68 to rent a vehicle at budget I never received the vehicle or saw it. My money was suppose to be refunded an I have yet to receive it. This process has been going on for almost a month now.My confirmation number to the rental was #********US4 I have called several times and no resolution has came to my satisfaction YET!!!My name is *************************** Phone number ************

  • Initial Complaint

    Date:09/28/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a rental car through budget on June 30th and I used a third party company called Uplift. The whole rental process was horrible, the manager and worker there was untrained and very unhelpful and I ended up having to cancel my rental. It's been almost 3 months since I cancelled and however they have not given the third party the refund from my cancelled reservation. The third party has now put it on my credit and I have not been able to get into contact with budget on this matter. Budget customer service was rude and unprofessional. Third party Uplift says they need their refund from budget. I need this taken off my credit.

    Business Response

    Date: 10/06/2023

    I have spoken with Uplift regarding the customers reservation and was advised they could not provide me with any information regarding the loan. They also advised that we would need to reach out to our **************** to confirm the reservation was cancelled with a full refund back to the card Uplift used to prepay the reservation. I sent an email on October 5, 2023 and should have a response regarding the status of the refund within 10 - 14 business days. Once the refund has been processed the customer should be able to request Uplift reverse any negative information reported to the credit bureaus if not automatically corrected.

Budget is NOT a BBB Accredited Business.

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