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Business Profile

Auto Repairs

Sherman's Auto Repairs, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Shermans about a noise coming from the suspension area of my car. I told him what I thought it was and what another shop thought it was. I was to bring the car in the following day where they would check it out thoroughly, and confirm. I paid them half in advance and the rest to be paid upon completion of the job. The following day, they diagnosed and confirmed the work to be done. When I came to pick up the car, the total was $400 more than quoted. The associate that I spoke with told me that they also had to replace the outer tie rods along with the inner. I told him that thats not the price he quoted. He then took 10% off and I paid the balance remaining of $1,200. After driving the car less than a quarter of a mile, I noticed the car making the same sound as before the $2,200 fix. I called Shermans and asked if they had driven the car after making the repairs. I was told that they had and had heard nothing. They instructed me to bring the car back the next day and they would check it out. I did, and the technician rode in the car with me. We drove less than 100 yards when the technician stated that the sound was the wheel bearings ( which wasnt included in the $2,200 fix). The technician said they werent told about the bearings and therefore, never checked them. However, I reminded him that they told me that they diagnosed the car before beginning the work. Finally, they sent me yet another quote for an additional $1,000 to replace the bearings. Im convinced that Shermans Auto Repair fraudulently charged me for work that I didnt need because he knew exactly what was wrong with the car before he took that ride with me. I havent heard from Shermans again since they got my full payment at the time of service. I am demanding $1,100 to be returned to me so that I can get the car fixed at a reputable shop. I havent ruled out further litigation as this shouldnt happen to anyone else.

Sherman's Auto Repairs, Inc. is NOT a BBB Accredited Business.

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