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Business Profile

Car Wash

Aqua Rain Car Wash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased $13 car wash on 9/28 at Aqua Rain Car Wash. Received a receipt which identified the $8 Basic Wash instead of the $13 Basic Wash plus Tire Shine which billed to my card. Once the wash was in process, an unidentified object began repeatedly striking my vehicle. Front windshield shattered, indentations made on hood near sunroof, rear windshield completely broken out and paint damage on trunk was incurred. Water also flowed into my vehicle through broken rear windshield. Once out of the wash tunnel, attendants advised they could not find anything which would have caused the damage and continued allowing entry to other vehicles. While still on site, I called for police assistance to file a report. During that time, a second vehicle incurred a shattered front windshield within the wash tunnel. An Assistant Manager ("*******" per an attendant) had arrived on site by this point and ********s were then directed away from entering. The attendant advised me at that point that the damage had been caused by a "rotor" and they had simply "tied it to the side" to prevent further damage. They then proceeded once again allowing costomer entry through the wssh. The Asst *** (*******) did not at any point address myself or the 2nd ******** who also incurred vehicle damage. Further, when I returned to the business the next day (9/29), attendant "*****" first advised that he could not provide contact info for the owner. He then subsequently gave the name **** **** as the owner with contact number ************. I left a voice message on that line at 11:59 AM on Sunday 9/29. A few moments later, I received a text message from that number indicating my message had been received but the owner of that number had no affiliation with a car wash. I have not yet been able to identify valid contact info for the business owner.

Aqua Rain Car Wash is NOT a BBB Accredited Business.

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