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Business Profile

Home Performance Contractor

Icon Acquisitions LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Performance Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I *********************** entered into an agreement with ************************************** of Icon Acquisitions LLC on August 25 2021 to help reconstruct my property at *********************************************************** which was damaged by fire precisely on June 1st 2021. This was after deliberations on budget with my home insurance State Auto. ************************************** agreed to finish the reconstruction of the property with the amount totalling $211,759.52. The insurance issued the checks and work began. Mr *** told i and the adjuster from State Auto that the construction will be done between eight to twelve months. During the process Mr *** delayed the job with excuses such as missing the county and mortgage company's private inspectors because he was usually not on site when inspectors came around. He also took months off sighting medical and personal issues which prolonged our stay at the temporary home which the insurance was responsible for thereby altering the stipulated completion time. The Insurance cut off our temporary stay in July 2022. Currently ************************************** got 95% of the funds but only completed 75% of the job. When we tried to talk with him he said he needed the insurance to give him additional funds sighting inflation which the insurance declined stating that the amount budgeted and issued was enough to finish the job and if only he can prove and document the inflation reasons which he did not. He then advised that i get a private loan of about $30,000 for him to finish the project which i declined. Despite all the strains i had to move my family into the uncompleted building in December 2022. i have tried to reach out to Mr *** maybe we can resolve this issue but he gives excuses and threats. Living on the property now i noticed that alot of materials used were substandard and mostly used. I also had to fix issues such as electrical, plumbing etc. Please kindly Advise. Thank you.

Icon Acquisitions LLC is NOT a BBB Accredited Business.

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