Complaints
This profile includes complaints for Blunteffects's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Nov 04 ************************************************************************** colonial heights ******** (new market convenience)*********,the product money on my mind was damaged the sticks had no or little scent and had a sickening drug like effect noorani was contacted about this blunt effect product,they in turn sent me an email gift card which could only be used online any purchases I made required a 5.00 shipping charge; so I actually got no refund,gift card has not been used , they wouldn't waive the shipping charges.i request the consumer check or physical gift card they originally said they would send.****** l *****
Business Response
Date: 01/06/2025
Dear BBB and ******,
Thank you for reaching out regarding your recent experience with the incense product purchased from New Market Convenience. I understand your frustration with the quality of the product and the subsequent handling of your concerns.
It appears that there may have been a misunderstanding regarding our store policy and the issuance of your gift card. As outlined in our policy, items purchased from third-party retailers do not fall under our direct responsibility, which is why we provided store credit in lieu of a refund.
Regarding the shipping charges tied to your gift card, I empathize with your situation. Although our current policy does not allow us to waive shipping fees, we frequently run promotions that include free shipping, which may be beneficial for your future purchases.
As for your request for a consumer check or physical gift card, I regret to inform you that we are unable to accommodate that under our current policy. Your gift card remains valid for any future online purchases.
If you have further concerns or would like assistance in navigating our online store, please do not hesitate to reach out. We're here to help!
Thank you for your understanding.****** ******
Customer Service Department, ********************** Inc.
************** | ***********************************************************
Website: ****************************Customer Answer
Date: 01/06/2025
Complaint: 22728646
I am rejecting this response because:
Sincerely,
****** *****Business Response
Date: 01/06/2025
Dear BBB,
I am writing to formally acknowledge the rejection of the customer complaint regarding the incense product purchased by ****** *****. We respect the customer's feedback and accept the conclusion reached in this matter.
We want to reiterate that Mr. ***** has been issued a gift card, which does not have an expiration date. He is welcome to use this gift card at his discretion for any future online purchases, should he choose to do so.
At this time, we have no further resolution to offer regarding this issue. We appreciate the opportunity to address the complaint and thank you for your understanding.
If you require any additional information or documentation, please feel free to reach out.
Best regards,
****** ******
Customer Service Department, ********************** Inc.
************** | ***********************************************************
Website: ****************************
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