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Business Profile

Podiatrist

Optimum Foot & Ankle Center, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Podiatrist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/19/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Optimum Foot & Ankle Centers, LLC My mother (******* ******) and I started attending Optimum Foot and Ankle Center, LLC, in 2018, located at *************************************************** Suite 122, **************, **. We stopped attending this office due to Covid-19 for 3 years. Once we returned, the receptionist shared that my mother had an outstanding bill, and bills had been sent. Only to discover that the office had the wrong address on her account. After paying my mothers bill, I was informed that I would receive a refund. I had to contact the office twice before I received this refund. I finally received the refund from Dr. ****** without an apology. As a result of Dr. ********* incompetent office and bookkeeping personnel, we decided to go to another podiatrist. I was told the office had been trying to reach me since 1/2025. To my surprise, on March 7, 2025, I received a text informing me that I had a bill for a $ 50 co-pay due for treatment on 10/8/2019, and they had submitted my 1/8/2020 bill to ***************** Shield (my mothers insurance) instead of ******************, and they were told I was not a member. Unsurprisingly, things like this occur when you have incompetent accounting staff. I called the office to explain that I did not have ***************** Shield Insurance but ******************* which they should have known, considering that they submitted the bill for 10/8/2019 to ******************. Did they collect the $10 co-payment since I should have paid $50?At this point, I feel I should not be held responsible for their inadequate bookkeeping procedures. Dr. ****** is obviously trying to clean up the mess caused by her accounting company. Dr. ****** should take legal action against the company responsible for creating this financial disaster to pay for their mistakes and not hold me accountable. Therefore, I refused to pay this bill and did not create the problem.

Optimum Foot & Ankle Center, LLC is NOT a BBB Accredited Business.

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