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Business Profile

Spa

Warrior Body Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Spa.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a couples massage for my parents that live in ******, *******, and every attempt to have services rendered have failed. Theres no one ever at the business when my stepfather rides by there and their phone number is no longer operational.

    Business Response

    Date: 01/11/2023

    We do apologize for this customers experience of them not being able to use their gift certificate and a refund has been issued.  Our business hours are Wednesday-Friday 10am to 7pm, Saturday 10am-5pm, and Sunday 12 noon-5pm except during the holiday season there are some changes. For example we were closed December *****th and January 1st which might have been the time this customer stopped by.  During normal business hours our doors are always open and the business phone is operating. Also, we encourage customers to book appointments via our website www.warriorbodyspa.com, or leave a message outside business hours which will be returned the next business day. I hope this better explains the situation, and again we are sorry for any misunderstanding or inconvenience they experienced! 

    Customer Answer

    Date: 01/12/2023

    I have not received my refund. I would gladly accept  a refund, but warrior spa has not issued one. I checked my credit card prior to sending this response.

    Business Response

    Date: 01/18/2023

    We have already responded and processed a refund. Please see the above receipt and check with bank/credit card company for the number of days it takes to process. Thanks again!

    Customer Answer

    Date: 01/18/2023

     
    Complaint: 18673520

    I am rejecting this response because: I have NOT received the refund yet. Most merchant refunds are one or two days not one or two weeks. The business has not refunded. 

    Sincerely,

    ***************************

Warrior Body Spa is NOT a BBB Accredited Business.

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